Today I stumbled upon something quite shocking. I got hooked while re-reading a couple of our blog posts on the topic of customer support and how you should engage with your customers and users.
In this blog post I’d like to show you what we got wrong and why you should not listen to your users. I will also tell you what you should do instead.
When interacting with our customers and blog readers, we usually find that everyone has a different set of ideas on proper user testing workflows. Blame it on the inconsistencies when it comes to the terminology of User Testing, Usability Testing or User Acceptance Testing. The need for clarification on this topic is certainly huge.
In this blog post, I will try to bring some light into the fields of Usability Testing as well as User Acceptance Testing. I will also highlight the main differences of both areas. Check out what user testing is all about.