We are hiring

Don’t listen to your users. Let them show you.

Today I stumbled upon something quite shocking. I got hooked while re-reading a couple of our blog posts on the topic of customer support and how you should engage with your customers and users.

In this blog post I’d like to show you what we got wrong and why you should not listen to your users. I will also tell you what you should do instead.
Continue Reading “Don’t listen to your users. Let them show you.”

[{"code":""30 days before Christmas
[{"code":""30 days before Christmas
is my 30 days of happiness"."
is my 30 days of happiness"."
"label":"30 days free trial"
"label":"30 days free trial"
"win":true}
"win":true}
{"code":""I'm up in the sky with joy about this Free Upgrade"."
{"code":""I'm up in the sky with joy about this Free Upgrade"."
"label":"Free Upgrade"
"label":"Free Upgrade"
"win":true}
"win":true}
{"code":""25% off for 6 months? Yaaas!" Or simply apply coupon BLACK25 upon check out."
{"code":""25% off for 6 months? Yaaas!" Or simply apply coupon BLACK25 upon check out."
"label":"25% Off Coupon"
"label":"25% Off Coupon"
"win":true}
"win":true}
{"code":""I love Usersnap so much I'm going to wear it"."
{"code":""I love Usersnap so much I'm going to wear it"."
"label":"Usersnap Tshirt"
"label":"Usersnap Tshirt"
"win":true}
"win":true}
{"code":""30 days before Christmas
{"code":""30 days before Christmas
is my 30 days of happiness"."
is my 30 days of happiness"."
"label":"30 days free trial"
"label":"30 days free trial"
"win":true}
"win":true}
{"code":""I'm up in the sky with joy about this Free Upgrade"."
{"code":""I'm up in the sky with joy about this Free Upgrade"."
"label":"Free Upgrade"
"label":"Free Upgrade"
"win":true}
"win":true}
{"code":""
{"code":""
"label":"Not your day!"
"label":"Not your day!"
"win":false}
"win":false}
{"code":""25% off for 6 months? Yaaas!" Or simply apply coupon BLACK25 upon check out."
{"code":""25% off for 6 months? Yaaas!" Or simply apply coupon BLACK25 upon check out."
"label":"25% Off Coupon"
"label":"25% Off Coupon"
"win":true}
"win":true}
{"code":""30 days before Christmas
{"code":""30 days before Christmas
is my 30 days of happiness"."
is my 30 days of happiness"."
"label":"30 days free trial"
"label":"30 days free trial"
"win":true}
"win":true}
{"code":""I'm up in the sky with joy about this Free Upgrade"."
{"code":""I'm up in the sky with joy about this Free Upgrade"."
"label":"Free Upgrade"
"label":"Free Upgrade"
"win":true}
"win":true}
{"code":""
{"code":""
"label":"Spin again"
"label":"Spin again"
"win":false}
"win":false}
{"code":""
{"code":""
"label":"Trip to Vienna"
"label":"Trip to Vienna"
"win":false}]
"win":false}]