3 Advanced Configuration Tricks for Usersnap

Usersnap delivers annotated screenshots of the current browser’s content – directly to your favorite project management or bug tracking tool like Basecamp, Trac or Axosoft’s Ontime. If you are already familiar with Usersnap’s basic features, you will be surprised about the following configuration tricks which cover specific use cases.

In this blog post we present three solutions for specific challenges our customers had in the last time.

Create a custom feedback button matching your web design

A lot of our customers asked us whether it is possible to use a custom styled feedback button. Whereas the label of the Usersnap feedback button can be modified easily, it’s also quite simple to craft a custom feedback button which matches your design prerequisites. In the example below, we demonstrate how to style your very own feedback element. Roll up your sleeves, as we’ll unleash our inner web designer, creating a custom feedback button!

The idea here is to hide the default button and set up a different method to invoke the widget. We’re using Continue Reading “3 Advanced Configuration Tricks for Usersnap”

Nikolaus Diemannsberger: “I don´t use Photoshop much”

When we started Usersnap we wanted to help people in Web Development and Design to focus on the more important stuff in life than handling endless Email support conversations. That’s why we are starting a new series in our blog, called “Picture My Work”. In this series we ask designers and web devs to give us a little sneak peak into their daily work routines, their values, their tools and what they like / dislike about their work.

This is the third post in this series and we asked Nikolaus Diemannsberger, a freelance designer that worked on automotive projects, apps and recently banking applications for his set of answers. Follow him on Twitter: @n1k0l0 or see more of his work.

1. Tell us about your work in 140 characters.
I am working in the overlapping fields of information architecture, interaction and user interface design and craft meaningful experiences. Continue Reading “Nikolaus Diemannsberger: “I don´t use Photoshop much””

Easily add a Screenshot to FogBugz issues, no Download required

FogBugz is the old lady of Bugtracking, around since 2000 (!), provided by FogCreek, the software company of the good saint of all programmers, Joel Spolsky. Back from the day when Joel helped create what legions of business people now use for a daily living (Microsoft Excel) a lot of experience and attitude formed this bugtracker, that aims at helping software teams deliver better products.

We thought: this old lady needs some new accessories and integrated Usersnap into FogBugz, because a screenshot often paints a thousand words and helps you deliver great products faster. So give the little Kiwi some love and add Usersnap to your FogBugz bugtracker.

WHAT INFO WILL YOU GET?

Usersnap allows your testers to provide a visual description of what might be a bug in form of annotated screenshots. Additionally you will get important information such as the used browser, the used operating system and the URL where the bug has occurred. Your testers can choose between a drawing pen, a highlighting tool and sticky notes to illustrate and annotate the bug report. With that little Screenshot Tool enabled you’ll get so much more out of the bug reports in FogBugz.

OK, I’M IN. HOW ABOUT INTEGRATION?

Easy. Just add a little code snippet to the page, just like you did with Google Analytics (TM). That’s it.

Continue Reading “Easily add a Screenshot to FogBugz issues, no Download required”

Thomas Joos: Ego does not make the product better.

When we started Usersnap we wanted to help people in Web Development and Design to focus on the more important stuff in life than handling endless Email support conversations. That’s why we are starting a new series in our blog, called “Picture My Work”. In this series we ask designers and web devs to give us a little sneak peak into their daily work routines, their values, their tools and what they like / dislike about their work.

We asked Thomas Joos, from product design studio Little Miss Robot out of Ghent, Belgium to provide us some insights into his work. You can follow them on Twitter: @littlemissrobot and see their work on Behance.

1. Tell us about your work in 140 characters.
I’m passionate about digital design & innovation and get a kick out of transforming business strategy into meaningful digital experiences. Continue Reading “Thomas Joos: Ego does not make the product better.”

Gregory Koberger: There’s nothing scarier than an empty PSD

When we started Usersnap we wanted to help people in Web Development and Design to focus on the more important stuff in life than handling endless Email support conversations. That’s why we are starting a new series in our blog, called “Picture My Work”. In this series we ask designers and web devs to give us a little sneak peak into their daily work routines, their values, their tools and what they like / dislike about their work.

I am thrilled to kick off this series with Gregory Koberger, formerly at Mozilla, who recently published his Startup Notes, a beautiful, concise summary of the YCombinator Startup School 2013. You should follow him on Twitter: @gkoberger

1. Tell us about your work in 140 characters.
I’m a programmer-turned-designer who uses design as a way to make the content more accessible.

2. What is good design for you personally? Continue Reading “Gregory Koberger: There’s nothing scarier than an empty PSD”

How to automate your Web Design Sales

Usersnap is a great tool to help you give your clients the web design of their dreams. But you gotta get those clients first. We ran into Quote Roller at the Pioneers Conference in Vienna last month and we just knew we each had tools to help each other’s customers.

We share a growing base of rockstar web designers, graphic designers, SEO saviors and other small creative businesses just looking for fast and easy ways to show off their work and close more deals.

Quote Roller is a business proposal software that allows you to create, send, track and get legally, electronically signed sales quotes in minutes. Instead of simply writing boring, boilerplate content, why not use your proposal as a way to both address your clients’ needs and to show off your work? We say, instead of spending pages writing what you can do, show them!

Continue Reading “How to automate your Web Design Sales”

So we attended this Web Summit thing in Dublin…

As we were selected for the Alpha Program of the fourth annual edition of the Web Summit (undoubtedly the biggest tech conference in Europe), Florian and I spend our week in Dublin. With the evening activities involving pub crawls, after parties and get-togethers with fellow startuppy people, we definitely had a great time in Ireland. And we also got some important business stuff done.

On Tuesday Advantage Austria had prepared a ‘Pitch Perfect’ seminar for a group of Austrian entrepreneurs. Paul O’Dea (CEO, Select Strategies) warned us right off, that there’s no 1-to-9 plan when it comes to creating a pitch for your company. Using the battle-card canvas, he explained how explaining which problem or pain you’re trying to solve with your product or portfolio for your sweet spot customers, delivering measurable value and beating the competition at the same time, helps you drill down to a paragraph that functions as your larger pitch.

As challenges on the way to a perfect pitch, our group mentioned their struggles with picking the right storyline. And what if the product is very technical? Profiling our sweet spot customer, Paul suggested to filter them by the following ‘characteristics’: Continue Reading “So we attended this Web Summit thing in Dublin…”

Dublin Web Summit 2013; straight from the developer stage

With a 7 track conference it can be fairly hard to choose the ‘right’ talks. After an exhausting exhibition day on Wednesday, I really needed some peace and quiet. Coincidentally the Developer Stage was situated in a bat cave kinda tent. A recap from my Day 2 at the Web Summit (thank you Usersnap, for bringing me along!:

In Practicing Failure: Gamedays on the Obama Campaign, Dylan Richard explained how he got his team (40 technical people) ready for the event if technology fails. Some semantics; the 2012 re-election IT team worked 7 days a week, 12 hours a day, owned 300 repo’s, used 300 servers and catered to 1 million volunteers and 8000 staff members.

“Technology does not win an election, but you can lose because of it.” Dylan figured he needed to learn to deal with failure. “Looking at a community app, if everything falls apart but users can still communicate, you’re probably doing alright.” Suggesting that you might not know what matters, Dylan recommends talking with your stakeholders and ‘do less things, better’. Continue Reading “Dublin Web Summit 2013; straight from the developer stage”

Improve Trello cards with user feedback

Trello is a fast, easy way to organize anything, from your day-to-day work, to a favorite side project. Trello is everywhere – on Android, iPhone, iPad, Windows 8 Tablet, and your web browser, making collaboration easier.

Usersnap integrates well with Trello, assisting you in collecting and discussing feedback between developers, customers and quality assurance engineers.

Working on a web project?

Getting annotated screenshots attached to bug reports will raise a smile on every developer’s face. Usersnap allows your testers to provide a visual description of what might be a bug in form of annotated screenshots. Additionally you will get important information such as the used browser, the used operating system and the URL where the bug has occurred. Your testers can choose between a drawing pen, a highlighting tool and sticky notes to illustrate and annotate the bug report. To enable Usersnap on your web project, a snippet of code has to be added, which is as simple as installing Google Analytics (TM). After that, a feedback-button appears and one can collect bug reports directly in Trello. Continue Reading “Improve Trello cards with user feedback”

Collect better bug reports with Pivotal Tracker and Usersnap

Pivotal Tracker is a collaborative, lightwight agile project management tool, brought to you by the experts in agile software development: Pivotal Labs. Pivotal Tracker helps bring everyone, even distributed teams, into the same virtual room.

It allows you to deliver on Customer Feedback, respond to changing needs and new requirements easily and supercharge your agile project teams with real time collaboration.

Usersnap integrates with Pivotal Tracker, helping you communicate effectively about issues with your users and share feedback between developers, customers and quality assurance engineers. Speed up your development process by hooking up Usersnap and Pivotal Tracker.

Working on a web project?

Getting annotated screenshots attached to bug reports will raise a smile on every developer’s face. Usersnap allows your testers to provide a visual description of what might be a bug in form of annotated screenshots. Additionally you will get important information such as the used browser, the used operating system and the URL where the bug has occured. Your testers can choose between a drawing pen, a highlighting tool and sticky notes to illustrate and annotate the bug report. To enable Usersnap on your web project, a snippet of code has to be added, which is as simple as installing Google Analytics (TM). After that, a feedback-button appears and one can collect bug reports directly in Pivotal Tracker. Continue Reading “Collect better bug reports with Pivotal Tracker and Usersnap”