How To Elevate Your Online Customer Service With Screenshots And Annotations

72% of customers blame poor customer service as the reason for having to explain their issue multiple times.

But, as a customer service agent or the feedback receiver, you know customers are sometimes just as guilty. They are often the ones who do not describe their problems accurately and can waste your time.

So, how can you overcome miscommunication and improve efficiency? How do you shorten the tedious back-and-forth cycle in clarifying technical issues?

This article has got you covered.

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Improving the UX of Progress Indicators and Feedback Notifications

Visibility of system status is one of the most important rules of UI/UX design. The goal behind this rule is pretty obvious — to minimize user tension you should provide feedback to the user about what is happening with the app within a reasonable amount of time. Don’t keep the users guessing — tell the user what’s happening. And one of the most common forms of such feedback is a progress indicator.

In this article, we’ll give you an overview of the main types of progress indicators and the use cases for them.

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How Google Conducts User Research to Ensure Customer Loyalty

Google’s tech alone didn’t build them into a top company, User Research matters too!

Creatively exploring market preferences is critical for success. Google first gained an initial foothold and held onto it through such evaluations. Such insight, and their acquisition of such continues broadening, then helps informs competitive user engagement strategies. User loyalty is the natural result.

Imagine, for a moment, Google was a condominium with over two billion residents. Do these residents want identical floor plans, fixtures, etc? Definitely not!

Instead, research first helped Google emphasize user personalization. Critical for their expansion, doing so also established current tech trends.

Keep reading for info on Google’s current user research. We will cover study templates, focuses, and trajectory among other facets.

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“I didn’t know Atom could do that!”

This article is brought to you by Usersnap, a bug tracker and feedback tool that helps you to communicate visually. Get a 15-day free trial here

Atom, the code editor from GitHub, was initially released in May 2014 by the team of GitHub. As an open-source editor Atom became hugely popular over the last two years. And for some, it’s the Sublime killer. And I’m not exaggerating.

Today, I’m going to show you the best tips, tricks, and shortcuts while using Atom. So better go pro with Atom.
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26 Digital Marketing Tools for Digital Agencies in 2020

It doesn’t matter if you are a solopreneur digital marketer, a freelancer or work in a huge digital marketing agency.

Digital marketing tools are a way to gain a competitive edge.

We put together a list of 25 tools that will help you to satisfy your customers, automate repetitive tasks and give you a better insight into how users are interacting with your customers’ product. Continue Reading “26 Digital Marketing Tools for Digital Agencies in 2020”

People code future: The WeAreDevelopers Conference 2018

“Wherever smart people work, doors are unlocked.” – Steve Wozniak

The WeAreDevelopers conference that is taking place in Vienna right now is a world congress for developers. It’s lovingly called the “Woodstock for Developers” and this year, 8000 techies from 70 countries are roaming the conference (and the city) from May 16th to 18th.

We’re excited to tell you what has happened so far  ?

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How to Use Design Thinking Principles for Your Dev Project

In 2009, Tim Brown published his now famous book “Change by Design”. His idea: Design strategies and techniques can be used at every level of business. In 2018, Design Thinking has become a methodology and is used for innovative activities by project teams around the world.

We explore: How can design thinking help you when you are building new products? What strategies can you use? And how can you integrate Design Thinking into agile software development?

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Sprint: How to test new ideas with your dev team

Jake Knapp’s sprint concept and his book “Sprint: How to Solve Big Problems and Test New Ideas in just Five Days” are used in teams all over the world and has become a staple in agile process management. The idea is to explore new ideas, prototype, and get new things off the ground in a limited time and without making huge investments.

We take a look at Jake Knapp’s famous sprint concept and take you through his design of a sprint week, from planning to prototyping and testing.

Ready for a sprint? 🙂

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What your dev team can learn from Greg McKeown’s principle of essentialism

Everyone wants to get more done in less time. However, that is not what Greg McKeown’s New York Times bestseller book “Essentialism: The Disciplined Pursuit of Less” is about. It is rather a book about getting the right things done and focusing on the things that are essential while eliminating the clutter.

In the last few weeks, we covered productivity and communication topics here on our blog and asked how they can be applied to working together with your dev team.

In this article, we want to take a look at the tipsMcKeown’s is suggesting and ask how they can work when you are building digital products with your dev team.

Happy reading!

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