Category: Website Development & Feedback

Website feedback is the key to making your digital product relevant. Find the right tools and method to collect and manage user feedback with Usersnap Blog.

User behavior analytics for SaaS: best tips and examples for 2021

User behavior analytics are part of the puzzle for a SaaS company’s success. They unlock the insights, both said and unsaid, by customers, and create better product decisions for customers over time.

Ever so often, a morning for a SaaS product manager could look like this: 

  1. Grab a stimulating morning beverage (I like coffee myself)
  2. Check the customer feedback received
  3. Monitor customer support tickets
  4. Look at the roadmap
  5. Dig deeper into heatmaps and user behavior analytics
  6. Align with colleagues on what to build next

All of this seems great on paper, but in practice, this gets tricky. Why? Did you ever find yourself in a “paralysis by analysis” situation? If so, there’s too much information to make sense of it, and now you’re blocked from moving forward.

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Website Feedback: The Best Guide in 2021 (Questions, Types, and Tools)

Website feedback is the most important data point to focus on when you’re not sure why your product frustrates users, website bounce rates increase, or conversions are stagnant.

At some point along the way, all successful businesses come to understand that customer feedback becomes the momentum to more leads and (hopefully) revenue.

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User Screen Recording: Solving Customer Feedback Errors, Circa 2021

I wish I could just send a user screen recording video.

Please delete this sentence from your vocabulary. Because we’ve heard your wish loud and clear, and we’re excited to announce Usersnap is your wholesome user screen recording feedback tool. 

Are you also asking “How do I record a user session?”

You can now see the entire flow of your users’ issues and save time in clarifying the steps of troubleshooting. Plus, your customers also save time in explaining what their screenshot means. Win-win.

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How to beta test, a robust example from award-winning learning app Pocket Prep

Surely all software companies are familiar with beta testing, but how well do you actually do it?

If you’re not all that confident with answering this question, hey, that’s cool too, because you’ve found the right article to get some practical ideas!

We talked to Colin Ulin, senior software engineer at Pocket Prep, about their low-effort high-outcome beta testing strategy and design-thinking development process. 

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12 Easy-To-Apply Tips To Boost Your Feedback Survey Response Rate

Are you having a hard time scaling your customer survey response rate? what is a good response rate for a survey? You’re not alone.

Getting customers to respond to feedback requests is a challenge for businesses of all stripes. Which is why we’re breaking it down here with some easy-to-use tips to get you moving in the right direction.

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How Google Conducts User Research for Customer Loyalty

Google’s tech alone didn’t build them into a top company. The fact is that user research matters too!

Creatively exploring market preferences is critical for success. Google first gained an initial foothold and held onto it through such evaluations. Such insight, and their acquisition of such continues broadening, then helps informs competitive user engagement strategies. User loyalty is the natural result.

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Get started in web development today. Here are 9 basic tips everyone should know.

I have recently published a piece on “what no one tells you about working in web development” in which I shared some insights on how working on web development projects, well, works. Starting out in web development can be quite difficult, but it is a worthwhile adventure if well prepared. Here’s my web development tutorial with 9 useful tips that can help you make your start in web development a smooth one!

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Trello Integration: improve Trello cards with user feedback

Trello is a fast, easy way to organize anything, from your day-to-day work, to a favorite side project. Because of Trello integrations, it’s everywhere – on Android, iPhone, iPad, Windows 8 Tablet, and your web browser, making collaboration easier.

Usersnap integrates well with Trello, assisting you in collecting and discussing feedback between developers, customers and quality assurance engineers. Let’s see how.

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CX’er Huddle in the Feedback-Tribe with Adrian Brady-Cesana

Our digital fireside chat with Adrian Brady-Cesana was bombastic. Learn from an experienced CX expert who not only wrote a successful book but hosts a CX podcast on CXChronicles.com.

We are happy and proud to have him in our Feedback Tribe webinar (provided by Usersnap) as a guest to learn hands-on insights on how to optimize customer experience and the importance of CX for your business growth.

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