9 creative ways to ask your website visitors for feedback

You’ve finished some design drafts for a new website. You’ve even shipped those new designs to your website. And now you wonder what people – your website visitors – think about those new changes.

In this post, I’m going to show you 9 creative ways to ask your website visitors for feedback which will help you increase the quantity and quality of gained feedback.

Continue Reading “9 creative ways to ask your website visitors for feedback”

Stop being lazy with ad-hoc feedback.

User feedback and testing probably isn’t a high priority for you when working on your new landing page or web application. But it’s something you should take into consideration before heading in the wrong direction with your newly launched landing page.

Collecting & managing feedback or user complaints on website issues doesn’t always require the use of a large bug tracking or feedback system. For many (especially) small- and medium-sized companies, on-site feedback widgets are sufficient.

So stop being lazy with ad-hoc feedback from colleagues and customers.
Continue Reading “Stop being lazy with ad-hoc feedback.”

Website Feedback Tool: A new way to stress-free customer feedback

Working on new design drafts and website prototypes take a lot of patience and knowledge. When you consider the feedback part of the process it takes even longer.

Email threads, Slack chats, phone calls and meetings – that’s how the feedback is collected and managed. Well, managed? I guess managing feedback through all these channels is barely possible. But here’s the good news.

We are going to show you how to set up your design & feedback workflow for making feedback from colleagues and customers actionable and manageable again.

Continue Reading “Website Feedback Tool: A new way to stress-free customer feedback”

6 mistakes to avoid when collecting design feedback

There are several lists on web design mistakes out there. Most of them focus on the web design itself but forget about other components such as how a good design becomes a great design through the right way of collecting feedback.

There’s always a feedback stage in the web design process which requires intensive interaction between co-workers, as well as external clients. And as in every intense interaction there’s plenty of room for improvement.
Continue Reading “6 mistakes to avoid when collecting design feedback”

Continuous Feedback with Heroku and the Usersnap Add-on

 

Heroku is among the best cloud application platforms on the web and lets app developers spend their time on their application code, not managing servers, deployment, ongoing operations, or scaling. It allows for agile deployment for Ruby, Node.js, Clojure, Java, Python, and Scala – up and running in minutes. Of course, a full git support is included. No hassling around with servers, instances, or VMs again.

Plus, Heroku is not only a cloud platform but maintains and curates an avid ecosystem of Add-Ons. Usersnap was recently added to this Add-on ecosystem: Usersnap add-on for Heroku. Rather than using Usersnap as a separate service to make your life as a developer a whole lot easier you can now simply add it as Heroku Add-on. You will get screenshots during your development process to fix bugs faster and have more time working on new features!

Adding the Usersnap add-on for Heroku

It’s easy to attach Usersnap to a Heroku application via the command line interface:

$ heroku addons:add usersnap

Continue Reading “Continuous Feedback with Heroku and the Usersnap Add-on”

Improve Trello cards with user feedback

Trello is a fast, easy way to organize anything, from your day-to-day work, to a favorite side project. Trello is everywhere – on Android, iPhone, iPad, Windows 8 Tablet, and your web browser, making collaboration easier.

Usersnap integrates well with Trello, assisting you in collecting and discussing feedback between developers, customers and quality assurance engineers.

Working on a web project?

Getting annotated screenshots attached to bug reports will raise a smile on every developer’s face. Usersnap allows your testers to provide a visual description of what might be a bug in form of annotated screenshots. Additionally you will get important information such as the used browser, the used operating system and the URL where the bug has occurred. Your testers can choose between a drawing pen, a highlighting tool and sticky notes to illustrate and annotate the bug report. To enable Usersnap on your web project, a snippet of code has to be added, which is as simple as installing Google Analytics (TM). After that, a feedback-button appears and one can collect bug reports directly in Trello. Continue Reading “Improve Trello cards with user feedback”

Continuous Feedback through Continuous Deployment

When you’re developing a product, you’re constantly surrounded by questions like, “How can I improve my product?”, and consequently, “What’s the next step to take?”. There are 2 ways to answer these questions:

  1. Ask your customers
  2. Decide yourself

Ask your customers

Asking your customers appears like the better solution: You’re building the product for your customers, so they should know what they need. Unfortunately, they don’t. Henry Ford, the founder of the Ford Motor Company, once said:

If I had asked people what they wanted, they would have said faster horses.

Your customers are biased with current solutions for their problems, that’s why you can’t expect true innovation from them.

Decide yourself

It’s your task to innovate, not your customers’. The problem is that you don’t understand your customers’ problems entirely in advance. Your most important task as product developer is to learn to understand your customers better than they understand themselves. Make a hypothesis about what your customers need and then try to prove (or even better: refute) this hypothesis. A hypothesis is always a guess, but you will become better and better at guessing the more you validate. Continue Reading “Continuous Feedback through Continuous Deployment”

Continuous Everything – From Coding to Feedback

Continuous Integration and Continuous Deployment are strong concepts in modern software development and specifically useful and necessary for cloud applications. Delivering code continuously keeps the product development agile and allows for fast iterations. Specifically when it comes to SaaS products or services, the way to ship software has to follow the continuous track, delivering new “releases” several times a day. For example, at Quora every commit is submitted to the production system, unless this process is actively suppressed.

Ever decreasing software release cycles also require to rethink the way feedback from real users is gathered. Bimonthly user experience reviews with a selected set of customers are not suitable if new features of a product are published daily. Tools to suggest improvements and to report bugs need to be actively integrated in the product development process, addressing not only a selected group of testers but also includes real users.

This blog post is essentially an extended tutorial, explaining how to set up a 3C software production chain:- Continuous Integration, Continuous Deployment and Continuous Feedback.

We will use Microsoft Visual Studio and deploy directly to Windows Azure (Section 1). After that we connect Microsoft Team Foundation Server Online to our tool chain (Section 2) and subsequently connecting TFS with Windows Azure to establish Continuous Deployment directly from Visual Studio (Section 3). Finally we will add Usersnap to introduce Continuous Feedback to our setup (Section 4).

Since a standard “Hello-World” approach is always disappointing, we decided to create a tweet-wall which displays tweets containing the hashtag #usersnap. Lots of screenshots should provide a step-by-step tutorial to get you started with Visual Studio 2012, Team Foundation Service and Azure and finally Usersnap. There is no need to write code while walking through this tutorial.

Continue Reading “Continuous Everything – From Coding to Feedback”

Youtube’s Feedback Button vs. Usersnap

It has been announced that YouTube gets another new layout and as always, YouTube offers a feedback button on the bottom right corner to collect textual and visual feedback from their visitors, which is an extremely good idea.

YouTube’s feedback system on the test bed

Clicking on the YouTube feedback button displays a text-box and you will be asked to describe your feedback in your own words. After that you can highlight important areas in your browser and blackout private information: Continue Reading “Youtube’s Feedback Button vs. Usersnap”

Subscribe NL -->