Many years ago Usersnap started out as a simple feedback widget which can be embedded on any website or application. Over time we’ve added our beloved project dashboard, browser extensions, and other benefits which are now used and loved by our community.
Today, I’d like to show you features which are particularly beneficial for large corporations.
More and more SaaS businesses are taking off the ground today. And it’s great.
The SaaS business is a super-fast growing industry attracting more and more people and companies. These organizations are more and more floating applications in the cloud. Scaling in the cloud has some essential benefits and risks as well.
In this article we are going to show you how to start building a cloud-based SaaS architecture, dealing with issues of scalability and what this means for your SaaS application.
In a recent Offscreen magazine issue, Eric Meyer, a famous consultant, author, and web designer explains why he stopped calling himself a “web designer” and prefers the title “experience designer” instead.
In the realm of the design world today, the term “web design” has become something of an understatement, especially when we look at where web design has come from compared to 20 years ago.
The traditional idea of web design has evolved tremendously, especially in the last couple of years. The web is all around us, no matter if we think about smart bubbles, glasses, or other IoT devices. I guess the pioneers of the web, would be surprised in which devices web design can be found nowadays.
Redmine is used by many web teams around the globe. It’s flexible, web-based and runs open source. In this article, we are going to show you how to get more out of your Redmine projects by integrating it with some great Redmine plugins.
But before we dig into the Redmine, we do cover some basics of Redmine.
Luciano Mammino is a web developer, entrepreneur, butterfly maker and since recently, a book author. Luciano is also one of our guest writers for our own blog where he published great tutorials on how to build fast web applications.
This week we had a chance to sit down with Luciano to talk about his book release and discuss the latest development trends.
On September 7th, 2016, Divi 3.0, as a new way to build WordPress websites, was released.
Divi 3.0 not only brings WYSIWYG-style editing to WordPress but it also makes building WordPress websites way easier. Doesn’t matter if you’re a WordPress developer or a complete newbie, you should definitely consider Divi 3.0.
WordPress is a great tool. In fact, about 50% of all websites out there use WordPress. So, it’s no wonder that when you’re thinking of starting a blog for your company or simply develop a new website, WordPress is one of the first things that comes to mind.
But it isn’t all sunshine and rainbows and sometimes, you’re better off looking elsewhere. At least you should consider other alternatives to WordPress before getting starting without losing even a thought.
I’m super happy to work with a company that puts a lot of energy into the quality assurance part of every single software development project.
Quality assurance is a discipline that’s overlooked and under-appreciated. We produce software, share it with the team, test it, collect feedback, ask beta testers and then do it over again. Share, test, collect, ask, repeat. Yup, that’s pretty much it.
Yet people treat quality assurance as something superficial – a few tests here, a few user feedback there, and with one big eye staring at the release button.
Building a global SaaS product isn’t easy. You have to localize your product, translate your website, and make sure that everything’s still up and running.
And there might be a major interface problem, which looks like a tiny thing at first but is actually something to think about a little longer. What I’m talking about is the visualization of selecting a language. How can you visualize the option to change languages so that your global audience can choose which language they want to use?
In this article, you’ll find everything you need to know when it comes to designing a language switch for your application or website, including some examples and best practices.
A lot has been written on how companies can grow their business through customer success. The terms “customer success” or “customer experience” seem to be the new buzzwords in the growth-driven tech world.
These discussions are great, and we at Usersnap believe that customer support and customer success are important factors when it comes to business success.
However, I do believe that some basic and core questions remain unanswered. And one of these questions is this:
Is email still the best customer support channel?
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