You’ve just launched your new product or you just finished building a new website, and now you wonder what your customers think about those changes. You need product feedback, but can’t get it yet. We know the struggle.
Also, can customer feedback really provide insights to improve your product?
Let’s see 6 ways you can approach this challenge.
Continue Reading “6 Ways to Collect Product Feedback from Web Customers” →
In the old days, simple customer support was something most companies sucked at. But times changed and so has customer support. A lot of businesses now take customer support as a service and an important part of their business operations.
In this blog post, I’ll show you numerous steps for providing the best customer support available. Bring your customer support to the next level, and your business too.
Continue Reading “Why great customer support is more than a nice-to-have strategy!” →
If you’re new to bug tracking, issue management or web development in general, you might wonder what a bug report is.
In this blog post, we will be answering this question from different viewpoints. And trust me, it’s not going to be boring.
Continue Reading “What is a bug report? The ins and outs of bug reports.” →
Customer service is important. Super important. If you underestimate the importance of excellent customer service, chances are somewhat slim to win your customers as your most important influencers.
In this blog post, you’ll find everything you need to know about customer experience and why it truly matters for your business.
So better let’s get started.
Continue Reading “Guide to win with the customer experience management” →
Did you ever release a “game-changing” feature in your eyes, but no one used? In addition, it was even inconvenient for your customers? We’ve heard the horror stories, and created a few of our own along the way. The one thing missing for your product feature: product feedback!
There is no doubt: releasing the right product features is a cornerstone for every SaaS company’s business success.
In this post I’m going to show you how we handle product feedback questions and implement new product features. Everything backed by product feedback.
Continue Reading “Your next product feature, backed by product feedback.” →
A lot has been written on how companies can grow their business through customer success. The terms “customer success” or “customer experience” seem to be the new buzzwords in the growth-driven tech world. These discussions are great, and we at Usersnap believe that customer support email and customer success are important factors when it comes to business success.
However, I do believe that some basic and core questions remain unanswered. And one of these questions is this:
Is email still the best customer support channel?
Continue Reading “Is Customer Support Email the best channel to customer success?” →
A couple of days ago, there was a customer who came in to ask us if we knew about some great customer support tools. Obviously, we told them about Usersnap and what it does for bug tracking. They didn’t realize that it does just that this customer wanted it for customer support.
Here’s the good news.
Continue Reading “Guide for Usersnap as your main customer support software” →
Over the last few years, developers got some superpowers. Or at least, technologies such as open source bug tracking enabled developers to do amazing things. And that’s incredible. That, combined with understanding user and customer feedback, has made devs more important than ever within a business.
However, there is one big challenge that comes with every new website or app. Something we – the tech-savvy people – call “a bug”. And those bugs are giving us, the developers, a hard time. And those bugs are the reason, why we need to use bug tracking systems in order to find, document, and solve these bugs.
Continue Reading “7 Excellent Open Source Bug Tracking Tools, by Usersnap” →I have recently published a piece on “what no one tells you about working in web development” in which I shared some insights on how working on web development projects, well, works. Starting out in web development can be quite difficult, but it is a worthwhile adventure if well prepared. Here’s my web development tutorial with 9 useful tips that can help you make your start in web development a smooth one!
When you’re starting out, going to university or starting to work in your first full-time job, you feel like you can handle anything. You want to be a good developer, so you want to go full stack.
What’s that exactly? Well, bring together all the books relevant to information technology and bundle them together. That tower of information is what you’d call a full stack 😉
So, once you realize that, ambitious as you are, you know deep down that it’s probably a pipe dream. Or is it?
Continue Reading “7 Tips On How to Become a Full Stack Developer!” →
