6 Ways to Collect Product Feedback from Web Customers

You’ve just launched your new product or you just finished building a new website, and now you wonder what your customers think about those changes. You need product feedback, but can’t get it yet. We know the struggle.

Also, can customer feedback really provide insights to improve your product?

Let’s see 6 ways you can approach this challenge.
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Why great customer support is more than a nice-to-have strategy!

In the old days, simple customer support was something most companies sucked at. But times changed and so has customer support. A lot of businesses now take customer support as a service and an important part of their business operations.

In this blog post, I’ll show you numerous steps for providing the best customer support available. Bring your customer support to the next level, and your business too.

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Guide to win with the customer experience management

Customer service is important. Super important. If you underestimate the importance of excellent customer service, chances are somewhat slim to win your customers as your most important influencers.

In this blog post, you’ll find everything you need to know about customer experience and why it truly matters for your business.

So better let’s get started.

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Your next product feature, backed by product feedback.

Did you ever release a “game-changing” feature in your eyes, but no one used? In addition, it was even inconvenient for your customers? We’ve heard the horror stories, and created a few of our own along the way. The one thing missing for your product feature: product feedback!

There is no doubt: releasing the right product features is a cornerstone for every SaaS company’s business success.

In this post I’m going to show you how we handle product feedback questions and implement new product features. Everything backed by product feedback.

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Is Customer Support Email the best channel to customer success?

A lot has been written on how companies can grow their business through customer success. The terms “customer success” or “customer experience” seem to be the new buzzwords in the growth-driven tech world. These discussions are great, and we at Usersnap believe that customer support email and customer success are important factors when it comes to business success.

However, I do believe that some basic and core questions remain unanswered. And one of these questions is this:

Is email still the best customer support channel?
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Get started in web development today. Here are 9 basic tips everyone should know.

I have recently published a piece on “what no one tells you about working in web development” in which I shared some insights on how working on web development projects, well, works. Starting out in web development can be quite difficult, but it is a worthwhile adventure if well prepared. Here’s my web development tutorial with 9 useful tips that can help you make your start in web development a smooth one!

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7 Tips On How to Become a Full Stack Developer!

When you’re starting out, going to university or starting to work in your first full-time job, you feel like you can handle anything. You want to be a good developer, so you want to go full stack.

What’s that exactly? Well, bring together all the books relevant to information technology and bundle them together. That tower of information is what you’d call a full stack 😉

So, once you realize that, ambitious as you are, you know deep down that it’s probably a pipe dream. Or is it?
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