A couple of months ago, we reviewed the new Firefox browser designed for developers. Since then most of our developers kept Google Chrome as their primary browser. Working with Chrome offers access to an immense repository of Chrome extensions and tools which make our daily tasks less of a chore. With the built-in developer tools, there seems to be no further need for more tools. However, I’d like to present you with 16 of the best Google Chrome extensions for developers.
You’ve just launched your new product or you just finished building a new website, and now you wonder what your customers think about those changes. You need product feedback, but can’t get it yet. We know the struggle.
Also, can customer feedback really provide insights to improve your product?
Let’s see 6 ways you can approach this challenge.
Continue Reading “6 Ways to Collect Product Feedback from Web Customers” →
In the old days, simple customer support was something most companies sucked at. But times changed and so has customer support. A lot of businesses now take customer support as a service and an important part of their business operations.
In this blog post, I’ll show you numerous steps for providing the best customer support available. Bring your customer support to the next level, and your business too.
If you’re new to bug tracking, issue management or web development in general, you might wonder what a bug report is.
In this blog post, we will be answering this question from different viewpoints. And trust me, it’s not going to be boring.
Continue Reading “What is a bug report? The ins and outs of bug reports.” →
Customer service is important. Super important. If you underestimate the importance of excellent customer service, chances are somewhat slim to win your customers as your most important influencers.
In this blog post, you’ll find everything you need to know about customer experience and why it truly matters for your business.
So better let’s get started.
Did you ever release a “game-changing” feature in your eyes, but no one used? In addition, it was even inconvenient for your customers? We’ve heard the horror stories, and created a few of our own along the way. The one thing missing for your product feature: product feedback!
There is no doubt: releasing the right product features is a cornerstone for every SaaS company’s business success.
In this post I’m going to show you how we handle product feedback questions and implement new product features. Everything backed by product feedback.
A lot has been written on how companies can grow their business through customer success. The terms “customer success” or “customer experience” seem to be the new buzzwords in the growth-driven tech world. These discussions are great, and we at Usersnap believe that customer support email and customer success are important factors when it comes to business success.
However, I do believe that some basic and core questions remain unanswered. And one of these questions is this:
Is email still the best customer support channel?
Continue Reading “Is Customer Support Email the best channel to customer success?” →
A couple of days ago, there was a customer who came in to ask us if we knew about some great customer support tools. Obviously, we told them about Usersnap and what it does for bug tracking. They didn’t realize that it does just that this customer wanted it for customer support.
Here’s the good news.
User Acceptance testing is an important – yet often overlooked – step in every software development project. The principle of UAT is simple: It allows you to verify if a solution/software/application works for the user. Yet its implementation in real life software development teams and processes is something a lot of companies struggle with. In this article, we guide you through a practical user acceptance testing example, illustrated by testing a Trello feature.
I have recently published a piece on “what no one tells you about working in web development” in which I shared some insights on how working on web development projects, well, works. Starting out in web development can be quite difficult, but it is a worthwhile adventure if well prepared. Here’s my web development tutorial with 9 useful tips that can help you make your start in web development a smooth one!