Virtual CX Summit

Author: Thomas Peham

How to test your application with 5 users before you launch!

Building a successful digital product means developing products with your users and customers in mind.

89% of customers will switch to a competitor if they are not happy with your service or digital offering.

It’s as simple as that.

But the good news is: You only need to test your digital product with 5 users before you launch.

Only 5 user tests help you identify most major usability issues and, therefore, help you build better products.

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How to collect feedback & track bugs with the new Jira Experience!

In 2002 the software world looked quite different.

Bugzilla was the main bug tracking tool available, and a small company named Atlassian just launched its software, named Jira.

Jira, in reference to Gojira (Japanese for Godzilla), was intended to be a modern alternative to the market leader Bugzilla. Fast forward to 2018: Jira is used by more than 75,000 customers globally, who use JIRA for their entire software development lifecycle.

While all sorts of department and teams use Jira, its core use case is still its issue tracking and ticketing functionality.

And with this article, we show you how to collect feedback from colleagues, and track bugs with Jira more effectively.
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Let’s UAT: A practical test case illustrated on the example of Trello

User Acceptance testing is an important – yet often overlooked – step in every software development project. The principle of UAT is simple: It allows you to verify if a solution/software/application works for the user.

Yet its implementation in real life software development teams and processes is something a lot of companies struggle with.

In this article, we guide you through a practical user acceptance testing example, illustrated by testing a Trello feature.

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How to develop a chrome extension in 2018

Browser extensions in general and chrome extensions, in particular, are small “software programs that customize the browsing experience”.

If you’re thinking about building your own Chrome extension, we provide you with helpful resources and tips in this article.

Our very own Usersnap Chrome extension is used by thousands of people, and we are happy to share our knowledge on how we built (and maintain) our extension with you.

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Why we are betting on mindful notifications

One day, I got an email, a text message, a phone call, a Facebook message and two tweets within one minute.

Not because I work in Marketing, but just because that’s how life is for everyone right now.

If you feel that notifications run your life, you are not alone. We put together some information about how to manage your notifications mindfully, so you can be fully present in your life.

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A Magical New Workflow for Connecting Usersnap with Your Favorite Tools

Working on a website launch or software update can be pretty stressful, and sometimes chaotic. We’ve all experienced the last-minute changes, new ideas and customer requests coming in right before you hit the “publish” button.

And then there are those moments where you wonder: “Have I already told John to fix this bug?“. And “Have I followed-up with John on…“, when what you really mean is something like: “Have I forwarded this Usersnap screen to our JIRA project for John to work on?”, “Ah…btw: Is there an update from John on this other Usersnap screen?”

Luckily, there’s help on the way. With the latest update from Usersnap, questions like these are a thing of the past.

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Introducing Bulk Editing – a Fast, New Way to Manage Feedback

If you are like me you would rather try to balance a laptop, coffee mug, charger, mouse, and your notes all at once rather than walking from your desk to the conference room twice.

A similar dynamic is at work when it comes to managing feedback or planning and tracking software development processes. You want to easily prioritize and assign a task and if possible – tackle multiple tasks at once.

That’s where our new feature comes in: Bulk Editing. Bulk Editing is a fast, flexible new way for you and your team to collaborate, manage, and organize internal or external feedback.

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We Are The Biggest Developer Conference in Europe. We Are Developers.

We Are Developers. That’s the claim and motto of the largest developer event in Europe.

And since we at Usersnap are developers, too, we put on our best suits (well, just kidding ?) and attended this year’s largest developer event, right in Vienna.

Together with 3.800 other developers from all over Europe we were pretty impressed by the organizers work and listened closely to speakers like John Romero, Joel Spolsky, and Håkon Wium Lie.

In this article, we’d like to share a few conference highlights from this year.
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Meet the CTO: Talking to Jan Varljen from Productive

Meet the CTO is a new series about CTOs, their daily lives, roles, and responsibilities. This week, we talk to Jan Varljen, CTO of Productive.

Jan shares his story of starting out as a web developer at one of the largest agencies in Croatia. As the CTO of Productive.io, Jan is now managing a team of developers building the next generation of agency software.

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The nature of building digital products has changed. So has your bug tracking style.

Mary enjoys a good cappuccino for breakfast, whereas John gets his cold brew after lunch. And Chris consumes his Caffè Latte at Starbucks every morning. Your team’s coffee preference is pretty diverse. And so is the bug tracking style.

With the latest from Usersnap, I’m happy to introduce a new way for reporting a bug.

The button you didn’t know you could live without.

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