looking to define the value proposition to follow a focused strategy
needing insights to improve features, flows and interfaces
aiming to help customers achieve their goals in the product
Give users a casual, blank canvas to give you the feedback they think is important. Unstructured, yet actionable feedback that you can follow-up on and take action.
Label feedback according to problem space, and start organizing your roadmap well in advance directly in Usersnap or in integrations (Productboard, Aha!, Clickup).
Share specific and actionable feedback with stakeholders to truly act on user pain points. Tag your team members, copy feedback links, or send the feedback items to integrations like Slack.
Respond to users directly in Usersnap: drill down on their feedback, and close the loop with good news that you’re listening to keep them happy and satisfied.
Google's HEART framework consists of five key metrics for the different aspects of the user experience.
Pricing and packaging your products and services is a continuous optimization process and requires profound understanding of your users, buyers, as well as competitors.
Understanding the Jobs-to-Be-Done is the cornerstone of successful product design and delivery.
Hear how customers feel about their effort required with your product.
Ask the right users at the right time to join you for a future research interview.
Confirm all testing scenarios internally in preparation for your beta release.
Make reporting issues faster for your users, with screenshots, a comment, and annotations.