3 Surefire Ways To Enhance Customer Experience in 2021

Boost your business growth – Enhance customer experience and build products your customers will love.

We’ve entered the era of the customer. 

The SaaS market is getting more and more crowded every year, consumer expectations are getting higher and higher and the voice of the customer is louder and louder. 

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Boosting customer happiness in 2021: 6 proven ways

Finding bugs in your product is part for your customer’s journey. Customer happiness comes from having a stable product and less user tension. But there’s more to making customers happy than having a bug-free product. This is where customer success comes in.

What is customer satisfaction in simple words?

The term customer happiness was coined only in recent years but it is already big with SaaS companies in the Valley. The idea is that making sure your customers are happy and successful ensures a higher customer LTV (Lifetime Value), reduces churn and boosts your NPS (Net Promoter Score).

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Is Customer Support Email the best channel to customer success?

A lot has been written on how companies can grow their business through customer success. The terms “customer success” or “customer experience” seem to be the new buzzwords in the growth-driven tech world. These discussions are great, and we at Usersnap believe that customer support email and customer success are important factors when it comes to business success.

However, I do believe that some basic and core questions remain unanswered. And one of these questions is this:

Is email still the best customer support channel?
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Usersnap Customer Experience Statistics + 10 More Stats on CX

Everyone talks about “putting yourself in the customer’s shoes” to see what experience they offer to their customers, but only a few understand the power of customer experience statistics. Before discussing about the power of customer feedback, let’s take a look at the state of the customer experience report.

It’s been over 2 years since we at Usersnap started developing a tool for customer feedback and CX. We must say – it’s been such an exhilarating journey so far! 

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How to create a product roadmap with Usersnap labels

It’s easy to get lost when understanding the features and steps involved in setting up a product roadmap. As a product manager, these are queries that you might get from anyone in your company, from sales and engineering to customer success and marketing. These questions sometimes can cause a lot of anxiety.

Companies frequently go about creating a product roadmap wrongly. They’ll prioritize meeting deadlines over all else, which might be stressful for the team. Companies will sometimes create a roadmap once and then never look at it again or update it.

This could be a dangerous approach!

This article will give you all the necessary information you need to set up a product roadmap using Usernap product roadmap strategy in details.

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Designing the best user experience: examples in SaaS

More and more brands are designing their products for positive emotions. The reason for this is simple: While brands used to ask questions like “Does this application work?” or even “Does this product work for you?”, there is one more pressing question at work when it comes to user experience. The question is: “How does our product make you feel?”

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9 Tips On How to Fix Feedback Failures in 2021

Mistakes – they’re an inevitable human experience; how we fix feedback we receive is crucial to our business success. But when a business fails in any key area, the results can impact its success. This is why it is crucial for businesses to learn how to fix customer feedback failures so they can enhance brand loyalty.

What makes a business successful? Customers making purchases.

What keeps customers making purchases? Satisfaction with your products or services and, of course, your relationship with them. The question then becomes how you determine the satisfaction level of your customers.

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Lead your product development process with the voice of the customer

As a product manager or a SaaS company owner, what is your main drive in building new products? What impacts your decision-making process? Do you consider customer feedback as well as the voice of the customer (VoC)?

Should voice of customer (VoC) influence product development?

In this article you will find out why incorporating the voice of customers to your strategies can bring your business success. Ready to rock?

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Prioritizing Customer Feedback From One Place: Game-Changer!

If you’re reading this post, there’s a decent chance you’re distracted by users and customers giving you feedback; how are you prioritizing customer feedback today?

And if you’re like most product managers, they’re telling you all of that important feedback in different, hard-to-reach places. In this article, you will get to understand what is customer prioritization? and How do you effectively use customer feedback?

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