Category: Customer Feedback & Experience

Why is customer feedback important? How to improve customer satisfaction? What can be measured beyond NPS? There’s an ocean of questions, and here’s your treasure chest.

Closed-Ended Questions: Types and Examples

Learning about better understanding your customers’ needs is sometimes like being a 1-person paddle boat upstream.

Particularly when you need the right tools or questions, it’s a lot of effort to understand them, much less to execute what you can learn.

When you need to get a large amount of data quickly and easily, one of the best approaches to gathering customer feedback data is using closed-ended questions.

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Positive review response examples: the best list (and 🍒 on top) to reply to customers

Positive review response examples provide proof to the entire audience that your business is reliable. It’s vital customer feedback you need to validate that what your business is doing is on the right track! If you only reply to negative reviews, that’s all prospective customers will see and it will give them a bad first impression of your company.

There’s been some anecdotal evidence to suggest that 4 out of 5 consumers will not purchase a product if they see an influx of negative reviews.

Just as we’ve seen with the user feedback we get from our customers, there’s a tendency for users to review a negative experience rather than a positive one. For this reason, businesses have an obligation to reply more to negative reviews.

This leads to the positive reviewers feeling a bit neglected. This is why we’re addressing this topic here, so you can give your customers their 💐💐💐 (flowers) when they deserve them.

This article will uncover how to respond to reviews using real-world examples, templates, and best practices.

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Top 25 Website Feedback Widgets 2024

Imagine a SaaS company that has personally engaged with up to 50% of its users—unprecedented, right?

Well, prepare to be amazed, because at Usersnap, we’ve achieved this remarkable feat using a simple feedback widget for websites, apps, and products. In fact, over half of our customers have eagerly shared their feedback through our widget, and our power users consistently contribute 2-5 feedback items every quarter without any prompting.

In this article, you will check the updated list of tools what are offering those widgets and you will also understand how this little thing can be added to your web or mobile applications.

For a SaaS product to grow and stay relevant (or any company’s growth, for that matter), you need to have a constant stream of customer feedback on the website and in-app.

However, it’s way easier said than done. We will share with you how you can set up interactive widgets on websites and how to increase engagement for feedback sections on websites.

By the end of this read, you will be ready to create a feedback button with a template.

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TOP 12 Jira Integrations for User Feedback in 2024

In today’s fast-paced digital landscape, you may have countless possibilities for your product, yet building a real pain killer (and not just a vitamin) requires deep knowledge of your users and constant listening to user feedback.

If you’re seeking to enhance your user feedback process and harness the full potential of Jira, you’re in luck! We’ve curated a comprehensive list of the top 12 Jira user feedback integrations that will revolutionize the way your company collects and manage user feedback.

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12 Effective CES (Customer Effort Score) Survey Questions to Ask Right Away

Customers want good products and services, of course, but do you know what else they want?

They want effortless interactions with companies. How about a website that is simple to navigate, and a seamless checkout process? Bingo. They also want it to be quick and painless to resolve any issues they may have with your company. Recognizing and improving upon this customer feedback is where a CES survey questions comes in handy!

Research shows that when your company makes things easier on your customers and delivers on the promises, it drives more customer loyalty than the companies that focus more on improving the overall experience. It has become pretty common to have a good overall experience, so it’s those companies that truly make dealing with them easy and painless that enjoy more loyal customers.

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