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Churn questionnaire template

Don’t just let a customer leave without saying goodbye! Before they go, give them the chance to tell you why. With these results over time, start seeing the pattern of how you can improve your churn rates with a better product offering. Use this feedback to increase customer retention.

Who needs a churn questionnaire survey?

Startup founders

looking to validate a new product solution hypothesis

Product teams

with a desire to define the value proposition to follow a focused strategy

Customer success teams

that aim to help customers achieve their goals in the product

What problem does a churn questionnaire template solve?

Get clear insights why customers are deciding to leave before it is too late. See patterns over time in the answers, and drill down with the full description they provide before churning.

What can be done with the feedback after?

Visit the statistics page to view the survey results. Keep an eye on the month on month trends and see if your improvements are valued by your customers!

Share specific feedback with stakeholders to really act on customer pain points. Tag your team members, copy feedback link, or send through integrations.

If not already in place, label previous negative feedback before the survey was sent to know exactly how many customers mentioned similar experiences in the past.

Check out related feedback templates

Collect feedback,
ship better & faster.

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