looking to validate a new product solution hypothesis
with a desire to define the value proposition to follow a focused strategy
that aim to help customers achieve their goals in the product
Get clear insights why customers are deciding to leave before it is too late. See patterns over time in the answers, and drill down with the full description they provide before churning.
Visit the statistics page to view the survey results. Keep an eye on the month on month trends and see if your improvements are valued by your customers!
Share specific feedback with stakeholders to really act on customer pain points. Tag your team members, copy feedback link, or send through integrations.
If not already in place, label previous negative feedback before the survey was sent to know exactly how many customers mentioned similar experiences in the past.
Ask the right users at the right time to join you for a future research interview.
Collect feature requests and associated user pains for your product roadmap.
Confirm all testing scenarios internally in preparation for your beta release.
Make reporting issues faster for your users, with screenshots, a comment, and annotations.
Get visual bug reports, with screen recordings and screenshots with multiple comments.