Reduce churn and grow your customer base with Net Promoter Score (NPS)
Know your customer brand perception, detect critical issues and transform unhappy customers into brand advocates.
Uncover your customer loyalty drivers
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Turn unhappy customers into true fans
Understand what customers think of your site and/or product, discover churn drivers and take appropriate actions.
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Maximize the value through sentiment analysis
Add score-based follow-up questions, analyze comments and get to the root of your customer emotions and intents.
Try it for free →Strengthen customer retention with personalized actions
Segment your customers by loyalty, react to their experiences and desires and predict any business fluctuations.
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Get in touch to see how NPS could work for your business and how to make the most of it
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“"Listening and hearing our customers has been a priority for us at DivvyHQ out of the gate. Usersnap has made that priority much easier to maintain."
Tony Stillwell
VP of Customer Experience
DivvyHQ
What is NPS and why you should use it
You can use NPS to identify which areas of business or product are performing well versus poorly by examining customer feedback from each phase.
The Net Promoter Score survey isn’t where the magic happens.
It’s where it begins.
Visualize responses and observe trends
Gain meaningful insights over time, make powerful predictions and identify growth opportunities.
Integrate with your Customer Service Solution and 30+ other tools
Seamlessly share insights with the right people across your teams and channels and empower them to take immediate action.
Try it for free →Talk to us and find out how Usersnap can impact your company success
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