Reduce churn and grow your customer base with Net Promoter Score (NPS)

Know your customer brand perception, detect critical issues and transform unhappy customers into brand advocates.

Uncover your customer loyalty drivers

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Happy Usersnap customers

Turn unhappy customers into true fans

Understand what customers think of your site and/or product, discover churn drivers and take appropriate actions.

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Usersnap offers 20+ integrations - a list of logos of supported integrations
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Maximize the value through sentiment analysis

Add score-based follow-up questions, analyze comments and get to the root of your customer emotions and intents.

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Strengthen customer retention with personalized actions

Segment your customers by loyalty, react to their experiences and desires and predict any business fluctuations.

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Usersnap offers 20+ integrations - a list of logos of supported integrations

Get in touch to see how NPS could work for your business and how to make the most of it

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Tony Stillwell, happy customer of Usersnap

"Listening and hearing our customers has been a priority for us at DivvyHQ out of the gate. Usersnap has made that priority much easier to maintain."

Tony Stillwell
VP of Customer Experience
DivvyHQ

What is NPS and why you should use it

NPS is a trusted benchmarking metric of how your customers feel about you.
You can use NPS to identify which areas of business or product are performing well versus poorly by examining customer feedback from each phase.
NPS explanation

The Net Promoter Score survey isn’t where the magic happens.
It’s where it begins.

Visualize responses and observe trends

Gain meaningful insights over time, make powerful predictions and identify growth opportunities.

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A team collaborating in Usersnap about an visual feedback

Integrate with your Customer Service Solution and 30+ other tools

Seamlessly share insights with the right people across your teams and channels and empower them to take immediate action.

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Talk to us and find out how Usersnap can impact your company success

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