Category: Customer Feedback & Experience

Ever started collecting customer feedback, but couldn’t make it actionable in the end? Sounds all too familiar to us, which is why we learned over time how to close the customer feedback loop properly.

The customer feedback loop allows you to implement change according to what your customers have to say. This is one of the best ways to improve your company in an efficient and meaningful way. 

More specifically, a closed feedback loop is when you follow up with the customers and show them how their opinions have impacted your business decisions. This shows them that they’re valued by your business, which in turn can mean more conversions and long-term sustainability for you.

In the competitive landscape of product management, prioritizing user satisfaction and engagement is pivotal.

Understanding User Experience (UX) is a cornerstone, making UX measurement crucial. Quantifying user interactions and analyzing engagement provide insights necessary for informed decisions, enhanced competitiveness, and superior product development.

Have you ever found yourself lost in a sea of emails, dreading the onslaught of differing opinions, suggestions, and critiques? We get it. It’s like trying to navigate a ship in stormy waters with multiple captains yelling out instructions.

Imagine the idea of having a magical crystal ball that reveals the deepest thoughts and desires of your customers.

Well, you might not need a crystal ball anymore, because AI-driven data and customer insights are here to make your business dreams come true!

We’re glad to see more and more big companies putting customer feedback as a high priority, so today we want to share the top 10 customer feedback examples with you to help you get started in your own feedback process.

You either have a million questions that you don’t know how to arrange on your product pricing survey, or your mind is blank and you don’t know where to start. Well, monetizing your product is a pretty complex topic and many companies, in fear of going down a rabbit hole, tend to keep their distance from adapting and changing their prices.

We’re excited to announce saas.group’s strategic acquisition of our user feedback platform. This collaboration propels us into a new chapter with a commitment to innovation and growth, where user insights will continue to shape the future of product development.