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How to improve your conversion rates with bug tracking

Businesses today have myriad possibilities to improve their conversion rates. It starts with an appealing web designs and includes various inbound marketing activities as well as excellent customer care.

In this article, we explain why you should integrate bug tracking into your workflow in order to increase leads and conversions. So let’s get started!

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What is a bug report? The ins and outs of bug reports.

This article is brought to you by Usersnap – a visual feedback & bug tracking tool, used by software companies like Facebook and Microsoft.

If you’re new to bug tracking, issue management or web development in general, you might wonder what a bug report is.

In this blog post, we will be answering this question from different viewpoints. And trust me, it’s not going to be boring.
Continue Reading “What is a bug report? The ins and outs of bug reports.”

Why messengers are changing the way we track bugs

It doesn’t matter whether you’re using Facebook’s messenger, Whatsapp, or Telegram for your private communication or Slack, ChatGrape and Hipchat for business communications, messengers are here to stay.

And that’s a great thing.

Slack has become widely known as the “email killer” for businesses. But all these messengers are not just changing the way we write emails. They are also fundamentally changing business communication. They are changing the way we track bugs.
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Tracking bugs & user feedback inside Podio

Once you’ve convinced your boss and colleagues that a productivity tool actually makes sense, you would probably end up using Podio.

Don’t get me wrong. There are tons of great project management & productivity software out there. Trello, Asana, Blossom, just to name a few. And Podio.

Do you wonder how you can get the most out of Podio as your main productivity tool? The answer would be to integrate it with a feedback tool such as Usersnap.

Why? Go and read on.
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Why we have to talk about client-side JavaScript error logging!

Web browsers got some superpowers over the last few years. The increasing speed of the browser engines has pushed browsers from being simple website viewers to a level where they are platforms executing our beloved applications like Gmail and Facebook day in day out.

Of course, this opened up the door for developers to do incredible things. But just like with everything that’s new, chances are high that bugs and issues occur. A lot of times, client-side errors give developers a hard time in reproducing and finding the bugs.

In this blog post, I’m going to show you why client-side JavaScript error logging is easy to implement and that it is just a few clicks away 🙂
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7 most important bug reporting skills every QA agent should have

A while ago, someone asked me: ”Thomas, what skills do I need to have when tracking bugs and joining a QA team?

I was astonished by the question and more importantly, quite disappointed that I wasn’t able to come up with a great answer.

But it made me think. And it pushed me to do some research and to exchange ideas with other people in the bug-reporting world.

And today, I’m happy and ready to answer this question. Here are the most important bug reporting skills you need to have.
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Why a bug report isn’t enough.

OK, I get it. You have an excellent team of developers, designers and project managers. You develop a great piece of software for a client. And you test it. Of course.

That is one awesome application. But then, when the application reaches the client’s end, bugs are popping out everywhere. Boom.

Despite all your best efforts, bug reports are coming in. So what’s the issue here?

Continue Reading “Why a bug report isn’t enough.”

Building a new Chrome extension for capturing screens & bug reports

Two weeks ago, we announced a huge product update at Usersnap. Besides having the all new dashboard, we’ve also reimagined our Chrome extension.

We’ve rebuilt the Chrome extension from the ground.

Here’s how to be more productive while collecting website feedback & reporting bugs with our new Chrome extension and why you should definitely check it out.
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Fundamentals on setting up your bug reporting workflow

With all these emerging new devices – from mobile devices, to wearables, to VR, to smart devices – having a proper bug reporting workflow in place becomes quite a challenge.

Building web applications in particular might seem quite painful due to the different screen sizes of the used devices. It can even be worse than testing native apps for the Android ecosystem.

In this post, I’d like to show you different ways of setting up your bug reporting workflow. Including manual, automated and crowd-sourced workflows.
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