Fundamentals on setting up your bug reporting workflow

With all these emerging new devices – from mobile devices, to wearables, to VR, to smart devices – having a proper bug reporting workflow in place becomes quite a challenge.

Building web applications in particular might seem quite painful due to the different screen sizes of the used devices. It can even be worse than testing native apps for the Android ecosystem.

In this post, I’d like to show you different ways of setting up your bug reporting workflow. Including manual, automated and crowd-sourced workflows.
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How to use Trello for bug tracking & user feedback!

Trello is a great tool for managing all your project-related tasks and staying in sync with colleagues and clients. We at Usersnap are avid fans of Trello. And we even built a Usersnap integration for Trello.

So we thought it would be fun to share some of our best tips on how to collect bug reports & user feedback with Trello and Usersnap.

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When bad bug reports happen to good people

You’ve done everything right. You’ve instructed your testers and QA agents, you’ve set up an easy-to-use bug tracking tool and a testing suite for your project. And then it happens.

Bad bug reports happen to the best of us, and, unfortunately, they can happen often. So, we at Usersnap put our heads together to think of the most common bug reports and ways how to avoid these bad bug reports.

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How emojis are used in bug reports (backed by data)

If you take a look at different web projects or software products, you probably experience bug tracking as the least fun part of every projects. Right? (If not, please let us know in the comments how you get fun out of the bug tracking process)

We think that bug tracking should be fun. And because of this, we believe in the power of emojis making bug reports at least more emotional.

Here’s why people should use emojis in bug reports. And we also have some statistics on the usage of emojis in bug reports.

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Launching bugtrackers.io – Here’s what we’ve learned.

Maybe you’ve heard the news. We at Usersnap launched a little side project, called bugtrackers.io. Displaying stories of digital crafters and showing real people behind pixels, bytes and bug reports. That’s the vision for bugtrackers.io.

Starting with three interviews bugtrackers.io went live on April 16th. Following some great feedback on our social media channels as well as through direct feedback, bugtrackers.io experienced a great start. Within the first 4 hours after putting the platform live, more than 1.000 unique visitors stopped by and spent more than 5 minutes on the site (average session duration: 5:02 min.).

Although the launch just happened a couple of days ago, there are some fresh lessons learned we want to share, since they might help you for your next project. Here are 6 things we learned when launching bugtrackers.io.

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The 4 Ws of bug reporting – Or how to solve bugs like criminal cases!

I recently talked with someone comparing bug tracking to solving criminal cases. And I think there’s a lot of truth in it. Like police inspectors, we as developers rely on evidences which we gather through asking the right questions. A well-executed bug reporting strategy will bring answer to these questions.

In this post I’m going to show you four essential questions I wish every bug report answers.
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How to set up a bug-free development environment

(or: How we work at Usersnap)

We – as a company providing a visual bug tracking tool which makes life for developers and everyone involved in web projects a lot easier – put a lot of thoughts into the field of bug-free development environments.

In this post I’m going to show you how we have set up our own development environment.

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6 surprisingly easy bug tracking hacks every developer should know

When it comes to bug tracking there’s a lot of discipline required from everybody involved. Tracking & solving bugs encourages everyone involved to stand to the rules. Especially in creative- & startup-driven industries it can be pretty hard to discourage any informal communication. And in many cases people won’t name bug tracking as their favourite part of a project.

I’d like to present you 6 simple tips for your next bug tracking project, which will help you feel way more comfortable while tracking & fixing bugs.

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How to use Wunderlist for tracking bugs & collecting website feedback

Firstly, I have to admit: I’m a huge fan of to-do apps. As someone who’s working on web projects for quite some time now, I know all about to-do lists, tasks apps and finding the perfect match for your web projects. Lately I got stuck with Wunderlist.

Wunderlist is probably the prettiest to-do app with a range of functionalities. From adding sub tasks, assigning tasks to co-workers, adding notes and setting events. Wunderlist takes it all.

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