Have you ever heard the phrase “work smarter, not harder”?
There are many instances throughout your day (and the day of your trusted Quality Assurance team) where implementing this can help improve efficiency, increase accuracy, and make your life a whole lot easier.
You have that sneaking suspicion that there are ways that your testing life and that homemade bug report can be improved?
Depending on your business scenario and reporting needs, there are options or platforms for templates that will fit your needs.
Increasing your QA team’s efficiency, which is a key business metric, will inherently save company resources and increase your bottom line.
Find out what works best for you:
- Advantages Of Accurate Bug Reports
- Bug Report Template in Jira
- Bug Report Template in Trello
- Bug Report Template in GitHub
- Bug Report Template in GitLab
- Bug Report Template in Excel
- Bug Report Template in Word
- Bug Report Template in Email
- Bug Reporting with Usersnap
- Bug Reporting with Zendesk
- Bug Reporting with Slack
Advantages Of Accurate Bug Reports
Accuracy and efficiency are crucial in determining if your team will run like a well-oiled machine. This will keep your web project or web app running at peak performance.
Producing accurate bug reports presents many advantages including:
- Without unnecessary confusion or assumption because of ambiguous bug reports, you can set your developers up to work at an optimum level.
- Reporting bugs through a comprehensive and accurate bug report not only provides the symptoms of bugs but can also provide the solutions.
- Utilizing bug report templates will make writing good bug reports habitual.
Let’s take a look at some of the options available to improve your business testing life through these templates and what they should include:
What An Ideal Bug Report Template Includes
If a bug report is missing information or not laid out clearly, your developers may not understand the context of the problem.
A better quality bug report equals an increase in productivity.
[Tweet “A better quality bug report equals an increase in productivity.”]
Ready-to-use bug report templates all utilize several core pieces.
These should always be included to ensure you are accurately reporting website issues and providing an opportunity for them to easily be corrected:
- Bug Number Or ID
The most obvious one, but also one of the most crucial pieces. Your bug report needs a bug number or ID.
Making sure each bug is assigned a clear identification number (like swb001) allows it to easily be tracked by each member of your team.
The current status of it can be determined and allows for a seamless testing, remediation, and retesting process.
- Bug Title
Your bug title is arguably the second most important piece of your bug report.
A bug title is read more frequently than any other part of the bug report and should be clear and concise.
Everybody should be able to determine what the bug is without having to open the entire report.
It is also essential to include what operating system, browser configurations, and versions are being utilized when the bug is present.
This provides clear instructions on how the bug can be reproduced by your developers.
Priority of bug fixes is determined by severity.
Having a clear definition of priority will ensure that the most troublesome problems within your site are being fixed first.
More time should not be spent on recommended UI enhancements than a bug that shuts the whole thing down.
Bug report templates defined a bug as a blocker, critical, major, minor, trivial, or a suggestion and bug priorities from P1 to P5.
A well-defined bug description allows for easy understanding of the bug and what happens.
If a bug has a confusing or incomplete description then it will create more problems for your developers who are tasked with remedying the issue.
- Steps to Reproduce
A winning bug report also includes clearly defined steps to reproduce the bug that the tester encountered.
The more specific and detailed you outline each step individually, the quicker the bug can be corrected.
Always make sure that each individual step is outlined and don’t omit steps that are implied.
Reproduce the bug three times before you report it.
Include a clear screenshot at the point of failure and when the bug occurred.
Also, make sure to add an accurate caption for the screenshot and a highlighting colour that stands out.
It is very true that a picture is worth a thousand words.
Now that we know some of the essential things that each bug report should include, let’s take a look at some of the options that are available for ready-to-use bug templates that will ensure uniformity and clear communication throughout your team.
Bug Reporting in JIRA
JIRA is one of the most widely used and well-known ticketing platforms utilized in businesses today.
It allows for easy communication and tracking of tickets between everyone involved within your team.
One thing that JIRA is well known for is the clearly defined fields and the ease in customizing or excluding certain fields of the bug report.
Depending on the project, you may need to omit or add fields within the report.
To access the issue creation module just click “Create” on the top menu bar.
Here is a summary of the default template for bug reports within JIRA:
- Project: Input which website or app you are testing
- Issue Type: Bug
- Summary: Input your title here (Example: “Mobile — menu does not open”)
- Components: Which page the bug occurred on (Example: Homepage)
- Labels: Where the error originated from (Example: navigation)
- Epic Link: This is a way to group certain related stories together that support common a goal. Epics general span across several sprints but may only be related to one area of the project. (Example: Mobile Expansion, 2018)
- Sprint: The sprint number this is and what business quarter this is occurring in (Example: Q2, Sprint 3)
Although it’s very good to track bugs it’s very time-consuming to actually put the multiple bugs into Jira.
That’s why we created an integration between Jira and Usersnap.
Just take a screenshot, annotate the issue with Usersnap and it will be automatically sent to your selected Jira project.
Simple as that, all the metadata is already included and your team can start resolving the reported bug.
Do you use JIRA? Great! Integrate Usersnap, you can try it for free for 15 days.
Bug Reporting in Trello
Trello is a powerful project management and collaboration platform that neatly organizes your projects into what they call “boards”.
If you do not know Trello yet, here is an introduction video.
For bug tracking purposes, labeling Trello cards by the priority of the bug seems to work best:
Here is a summary of the default template for bug reports within Trello:
- Description: Input the bug title and description
- Actual Behavior: Describe in detail what actually happened. Basically, how the bug manifested.
- Expected Behavior: What was supposed to happen? This is important because you may have misunderstood something or missed a step, which is equally valuable information for the developer/designers.
- Steps to Reproduce: Input step-by-step instructions on how to reproduce the bug. The more detailed the steps, the easier it is for the developer to track down the problem. Try not to assume anything.
- Troubleshooting/Testing Steps Attempted: Did you try to fix it on your own? What did you try? Fine if N/A.
- Workaround: Did you find a workaround to the problem despite the bug? What was it? Fine if N/A.
Like Jira, Trello is well suited to track bugs.
However, it’s also time-consuming if you have a lot of bugs to report.
Yes, you might have guessed it already: there’s an integration between Trello and Usersnap.
Just take a screenshot, annotate your issue with Usersnap and it will be automatically sent to your selected Trello project.
Simple as that, all the metadata (like browser, version, operating system, etc) is already included and your team can start resolving the reported bug in no time.
Already using Trello? Combine it with Usersnap! Try it for free for 15 days
Bug Reporting in GitHub
A bug is called an “issue” in GitHub. You can create an issue with notes to describe the problem and use assigning and label features to track the issue solving process. Or send in annotated screenshots from Usersnap to make things easier!
Bug Reporting in GitLab
GitLab is a very similar tool to GitHub. Here you can see the issue processing status is on the right column. As most companies won’t have all the employees with access and profound knowledge of Git repositories, it is easier to have a issue reporting tool that’s user friendly on your website/application that can integrate with your Git repository.
Bug Reporting in Excel or Google Spreadsheet
Another option to utilize as a ready-to-go bug reporting template is a spreadsheet in Excel or Google Spreadsheets.
Reporting bugs this way can be a very manual and cumbersome process.
However, smaller teams of a handful of people can still benefit from this option.
In this template, you’ll find all the critical elements you need to report bugs in a structured way using manual spreadsheets.
Get your template here:
Very similarly to using Excel as a bug reporting tool, using text writing applications like Word or Google Docs results in another cumbersome method.
This may not be very practical compared to other options.
To ensure you are creating detailed and accurate bug reports using this method, you would use all of the critical fields we have covered so far.
Get your template here:
Bug Reporting in Email
Utilizing a quick email to send a bug report to a team member is by far the most inefficient and organized way of bug reporting and tracking.
But, occasionally there may be instances outside of work hours or similar occurrences where this might be the best way.
For example, if there is a critical bug or error happening and it needs to be immediately communicated to a fellow team member who can then submit a formal bug report.
Get your template here:
Bug Reporting with Usersnap
Usersnap is an industry leading user testing and bug reporting platform which allows for organized bug tracking. In doing so, it allows for quick resolution of problems by your developers.
This means less time until your product is in the hands of your consumers.
[Tweet “Usersnap connects product development and customer experience with actionable feedback.”]
One of the best features of Usersnap is that it allows you to easily annotate screenshots directly in your browser.
You will never run into the problem of wondering if your bug reports are detailed enough to allow for a quick resolution as the metadata is already included the bug report.
Data automatically included in a Usersnap bug report:
- Browser Version
- Screen Resolution
- Operating System
- Date Stamp
- Visual Annotation of Bugs
- Console Error Logs
- Screenshot of the issue
- all comments and annotations
The Usersnap bug tracking solution allows for fast and clear communication between tester and developer.
The best part is if you are managing a large QA team, your agents will love the easy setup.
Usersnap partners with leading names in the user testing, project management, and CX spaces and it has an API for customizing its usability.
This allows you to seamlessly connect Usersnap with the software solutions of your choice.
Integrations include Jira, SalesForce, Asana, Basecamp, Trello and many more.
Troubleshooting with Zendesk
Your customer/end-users will also find bugs and submit that to you. When they do this, as most customer will have less technical knowledge, they will start very simple. This means your customer support will have to be very patient to lure out the exact issue to file the bug report that makes sense for your developers.
If you want to shorten this process, try to make it easier for the customers with tools that can capture metadata automatically while allowing the customers to express themselves in a straight forward way.
Usersnap can integrate with customer care tool like Zendesk and Intercom, as well as other chat services that can connect with Zapier. Or you can embed the visual feedback tool directly in your help widget – see how Canva does it. Empower your users to help you spot bugs and use the easist way to close the feedback loop.
Bug reporting with Slack
Many team now use Slack as their prime internal communication tool, like we do. But sharing a image to and within Slack is still rather tedious. Which means your team’s valuable time is getting wasted by the minute!
But there is a shortcut to send a bug from your browser directly to Slack, which is Usersnap. You capture the bug and write down your message via Usersnap’s browser extension or in-app widget and that will appear in your Slack #BugReporting channel (if you have one, if not create one!)
Usersnap can connect with over 30 third party tools, and 1000+ through Zapier. Bug reporting and feedback sharing is made easier and quicker allowing you to spend time on building and fixing the right things.
Wrapping It Up
So as you can see, there are quite a few options available for bug reporting and tracking.
There are also several variations of ready-to-use bug report templates that can help increase your QA teams efficiency and ensure clear communication with your dev team.
A good bug report will always easily paint a visual picture for your developer and allow them to quickly reproduce the problem and resolve it.
The more detailed and organized you can be in describing, numbering, and labeling the bugs, the more streamlined your bug reporting and tracking system will be.
Utilize a ready-to-go bug report template in a comprehensive system like Usersnap to work smarter and not harder.
We want to hear from you! What bug report template have you found works best for you and your team? How has this helped increase your efficiency? Write us, tweet us, send us letters. We are waiting for your feedback.