#AskMeAnything with Jennifer Clinehens on the Feedback Tribe

Jennifer Clinehens, the author of CX That Sings and Choice Hacking, whose an expert in customer behavior psychology and the Head of Experience at The Marketing Store – an agency that focuses on customer experience, joined the Feedback Tribe for an energetic round of Ask Me Anything.

Here are the top 10 liked questions. To read the full Q&A, join the Feedback Tribe slack group.

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A PM’s dream-come-true: Triaging issues and feedback from Usersnap to Jira

As a product owner, you love feedback. But you might not jump with excitement about having to triage these requests and issues for the preparation of your upcoming development sprints

We get it, bugs and feedback can get messy, and there are a handful of tools you work with, making the process even more tedious. 

There’s great news: Usersnap’s latest updates on the Jira Server and Cloud integrations allow you to easily triage all collected items to Jira’s backlog for your upcoming to-do list.

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Beta Testing vs. User Acceptance Testing: When to use which?

Beta testing and User acceptance testing (UAT) are two of the most common types of tests to validate your development before launching your SaaS product or website. 

“Do I need to perform both? What’s the difference?” you may ask. In this article, you’ll read about the different use cases of the two and get guidance on setting up these testing processes and their environments. 

Shall we?

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A good feature request collection tool helps product managers to do their jobs better

Traditionally, feature request collection is a tedious, disorganized process with varied results. Companies send cold emails to their customers, hope they respond, and if they’re lucky, store their response in a spreadsheet that has little to no structure.

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A website feedback widget solves Dynatrace’s 2000+ employee communication

Keeping the marketing website flawless while agilely renewing the content is not a one-man job! But when many stakeholders are involved, it’s difficult to streamline the suggestions and issues. That’s why Dynatrace added a website feedback widget to make it easy to send in feedback and triage tasks.

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10 Client Collaboration Tools for Web Development & Design Agencies

Running a web development agency, business owners cannot exist independently of their clients, client collaboration. Effective two-way communication between clients and managers, designers and web developers is a crucial process that can make-or-break the company’s success. 

A common way to improve efficiency across the business is by creating systems. Collaboration software is the ideal system that helps clients and web agencies to communicate, collaborate, share files and solve various issues on the fly.

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5 Biggest Challenges The DevOps Face in 2019

DevOps is a new movement that’s rapidly spreading through the technological community. While many might think it’s just a buzzword, It is really much more than that. By definition, DevOps is also known as “agile infrastructure” and it’s a cross-disciplinary community of practice which aims to optimize systems at scale. 

That might sound a bit complicated, but it’s much simpler than it sounds. Basically, it’s the practice of operations and development teams working together to speed up the development process and beyond. It’s a way to create more effectively, so it’s done a world of good for companies who need to focus on producing more products at a rapid pace.

However, it isn’t without its challenges. There are a number of roadblocks preventing DevOps businesses from finding success, and that’s exactly what we’ll be talking about in this guide. Once you know the 5 biggest challenges, you’ll also be equipped to overcome those challenges.

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How To Measure UI/UX Design Impact On Business (+ Our Own Experience)

Who doesn’t like to use a product that looks pretty?

Yet as a software company owner or product manager, you hesitate to put time and budget into UI/UX design?

The questions lingering in your mind may be: How important is design to product success? Or how would UI/UX contribute to business growth? 

Here at Usersnap, we recently underwent a significant change to our product interface. So we can help answer some of the FAQs you might have with our real-life examples. 

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How to Use Micro-Interactions to Improve Website Experience

According to ThinkJar’s customer strategy research, 86% of consumers are willing to pay more for an upgraded experience.

As a product owner, UI/UX designer or a marketer, we are all working to optimize the website experience and bring in more customers.

But what defines a good experience? What should you improve? How can you measure the quality of user experiences?

If you have any of these questions floating in your mind, you are on the right track. In this article, you will get answers and learn about the best practices in creating, measuring and evaluating digital experiences from leading companies.

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