You know you need insights from users of your product, but aren’t quite sure how to do it. Does that sound like a familiar challenge? Luckily, you aren’t alone. Some folks resort to Typeform to help out in getting insights, which isn’t a bad choice at all. However, there are some Typeform alternatives to keep in mind. We know it is hard just collecting customer feedback, but then making decisions out of it becomes even tougher. Recently, we asked our own customers what their struggles were, and getting significantly more customer feedback was the 2nd biggest pain point that Usersnap helps them solve.
At least one method for getting more qualitative and quantitative insights has been to use Typeform. Since its launch, Typeform has been one of the most popular online form builder tools. Used by millions of people, Typeform makes it easy to create beautiful, interactive forms and surveys.
However, as with any tool, there are always alternatives available to better suit your specific needs. As technology advances, new form builder tools are constantly emerging.
Companies conducting product surveys, using feedback forms, or requiring lead capture forms may find that one of these other tools better meets their needs. So, if you need an alternative to Typeform, keep reading.
In this article, we’ll take a look at eight of the best Typeform alternatives for SaaS companies.
Before we dive into the alternatives, let’s first take a quick look at what Typeform is and how it works.
Typeform is an online form builder tool that allows users to create beautiful, interactive forms and surveys. It’s simple to use and offers a wide range of features, making it a popular choice for both individuals and businesses.
Typeform offers free and paid plans. The paid plans offer up to 10k responses, custom branding, and priority support.
Typeform is an excellent choice for those looking for an easy-to-use, feature-rich form builder tool. Some of the main advantages of Typeform include usability, features, and flexible pricing.
Easy to Use
Typeform is easy to use, even for those with no prior experience. Creating a Typeform survey or form takes just a few minutes. This makes it a great choice for busy individuals or businesses who don’t have the time to invest in learning a more complex form builder tool.
Wide Range of Features
Typeform offers a wide range of features, making it a versatile tool. Some of the main features include:
- Up to 10k responses (depending on the plan)
- Custom branding
- Priority support
- Integrations with other apps and tools
Flexible Pricing
Typeform offers free and paid plans, making it a great choice for those on a budget. The paid plans are flexible, allowing you to choose the features you need and skip the ones you don’t.
Beautiful and Interactive
The forms and surveys Typeform offers are beautiful and interactive, making them more engaging for respondents. This is a great way to increase response rates and collect high-quality data.
Despite its many advantages, there are a few downsides to using Typeform.
Lack of User Context
Whereas Typeform is beautiful and interactive, it doesn’t give you the proper context to understand user pain points. Particularly within digital products, Typeform cannot provide the exact details of what the user experiences (through screen recordings, screenshots with annotations, metadata, console log errors, etc.).
Long studied across industries and fields, splitting longer questionnaires into digestible parts gives respondents the feeling that the questionnaire is easier to handle. However with Typeform, often the look, feel, and practical application of the surveys are longer than a microsurvey. This can result in drop-off in responses, forcing survey creators to prioritize which questions are more important and should go first.
Limited Customization
Typeform forms and surveys are not highly customizable. This can be limiting for businesses that want to brand their forms and surveys.
Typeform does not allow you to create offline forms. This can be a problem if you need to collect data in a location with no internet connection.
Paid Plans Can Be Expensive
The paid plans offered by Typeform can be expensive, especially for businesses that need multiple features that come standard.
Now that we’ve taken a look at what Typeform is and how it works, let’s take a look at eight of the best Typeform alternatives for SaaS companies.
Usersnap
Usersnap is a great alternative to Typeform for those who want an easy-to-use, feature-rich user and customer feedback tool with micro survey capabilities. It offers a wide range of features, including ready-made templates (satisfaction raters, engagement widgets, feature request collectors, and in-screen captures), custom branding, integrations with other apps and tools, flexible pricing, and last but not least: beautiful, interactive forms and surveys.
The ability to add feedback widgets to your product or website is one of the things that sets Usersnap apart from other alternatives. The feedback forms (either starting from scratch or one of many ready-made templates) allow you to collect customer feedback when you need it. On top of that, microsurveys are proven to increase response rates, as the task for the respondent is smaller than if the form has too many questions.
If you are not sure where to start, use our continuous pricing research micro survey templates to get you going.
These are all valuable features for businesses that want to improve their user experience, customer experience, customer service, and customer success.
Targeting
You can define user segments, send them a pop-up at a relatively unobtrusive moment in their journey, and get specific feedback from them on specific items of your interest. The classic example is once someone is showing signs that they will churn.
If you happen to catch a user before they churn, at the very least you can get valuable feedback from them. Potentially though in the same pop-up, you can save them before they go.
With targeting, the feedback you collect is also precisely connected to a particular problem space that you can address within a particular team (product, development, marketing, etc.).
Screenshot Capture
If you need to include screenshots (with annotations) or screen recordings in your forms and surveys, Usersnap is the best alternative. This is because it offers capture functionality (specifically for bug tracking), allowing you to take screenshots or video captures from websites and include them in your forms and surveys.
This is a valuable feature for businesses that want to provide more details in their forms and surveys. Also, these same businesses can improve website conversion rates with more frictionless experiences.
Omni-Channel Feedback
Although collecting feedback inside a product or on a website (as a button, popup, or inline form) is Usersnap’s calling card, there are many ways to leverage Usersnap for your feedback collection. In particular, you can launch surveys and send them out as emails, shareable links, or even on mobile apps (Android and iOS).
Integrations
Usersnap integrates with other applications, such as Salesforce, Zendesk, and Slack and 30+ more native integrations. This is a valuable feature for businesses that need this type of integration. Additionally, by connecting through Zapier, Usersnap can be integrated with 4k+ other apps.
User Friendliness
Usersnap is easy to use and offers a wide range of features. If you’re a beginner, you’ll find that Usersnap is easy to use. But you’re not the only one who would think that. Usersnap is consistently rated as one of the easiest tools to use in its market category, according to G2.
If you’re a more experienced user, you’ll appreciate the wide range of features that Usersnap offers.
Pricing
We have 100% faith that user feedback will help companies strive, therefore we allow you to try out Usersnap for free, for real – no credit card, no time limit, no gated features. Once you have experienced the power of collecting and acting on user feedback, we then prompt you to select a paid plan.
Security
Usersnap takes security seriously. The software is used by many big logos and offers high-security standards to protect the data. The company is located in Europe and has to comply with the European data privacy standards (GDPR).
Support
If you need help, you can contact Usersnap’s support team. They offer live chat and email support.
The bottom line is that Usersnap is one of the best alternatives to Typeform because it’s easy to use and offers a wide range of ways how to send surveys and user feedback requests. It also allows you to brand your forms and surveys.
In summary, Usersnap is primarily used for in-product feedback collection, but can also be used for collecting feedback on websites to improve visitor experiences. Whether through pop-ups, buttons, or a full feedback menu, you can conduct user research, manage feature requests, report and track bugs for product development, and measure CX satisfaction.
Google Forms is an alternative to Typeform that is perfect for those looking for a free form builder tool. It is also easy to use, making it a great choice for busy individuals or businesses.
Source
Some of the unique features offered by Google Forms include the ability to create surveys, add images and videos, and collect data in a spreadsheet.
While Google Forms is a great choice for those on a budget, it can be limiting for businesses that want to brand their forms and surveys. If you’re looking for an alternative that is easy to use and offers a wide range of features, Usersnap is a better choice.
Wufoo
Wufoo is another alternative to Typeform when it comes to form builders. It offers free and paid plans. The paid plans are flexible and offer features such as unlimited responses, and custom branding.
Some of the unique features offered by Wufoo include the ability to create forms and surveys in multiple languages, and integration with over 400 applications.
Wufoo is an interesting alternative for businesses or individuals who need to brand their forms and surveys. However, its paid plans can be expensive.
Microsoft forms is an alternative to mention when it comes to Typeform if you’re looking for a tool that offers complimentary functionality to the Microsoft Office suite. You can create forms and surveys in multiple languages. It also allows you to create targeted surveys based on customer behavior, and leverage pre-existing templates across multiple industries.
While Microsoft Forms is a great choice for those fully leveraging , it can be limiting for businesses who aren’t fully connected to the Microsoft Office suite.
SurveyMonkey
Survey Monkey plays in the same category as Typeform if you’re looking for a tool that offers a free plan. It also has paid plans that offer features such as unlimited responses, custom branding, and integration with other apps and tools.
Survey Monkey is easy to use and offers a wide range of features, making it a great choice for businesses or individuals who want to brand their forms and surveys.
However, SurveyMonkey paid plans can be expensive. If you’re looking for an alternative that is easy to use and offers a wide range of features, Usersnap is a better choice.
JotForm is another survey solution to mention. It offers a free plan as well as paid plans. JotForm’s paid plans are flexible and offer features such as unlimited responses, custom branding, and integration with other apps and tools. Whether you’re on a budget or need to use multiple features, JotForm can be a great choice.
For companies or individuals who want to brand their forms and surveys, JotForm is a great choice. However, its paid plans can be expensive. If you’re looking for an alternative that is easy to use and offers a wide range of features, Usersnap is a better choice.
To create a Paper Form, you have to design it yourself, which can be time-consuming and may require hiring a designer. On the flip side, paper forms are a good alternative for those on a budget or who want to brand their forms and surveys.
Most people will find that Paper Form is too limited for their needs. However, if you need to create offline forms, it is a good choice. If you’re looking for an alternative that is easy to use and offers a wide range of features, Usersnap is a better choice.
The table below summarizes the 7 alternatives.
| Typeform Alternatives | Starting Price Per Month | Key Features |
|---|
| Usersnap | $99 | Feedback widgets
Micro surveys
Screenshots
Screen recordings
Metadata
Targeting
Integrates with other apps |
| Jotform | $39 | Multiple templates
Integrates with other apps
Easy to use |
| Google Form | Free | Easy to use Budget-friendly |
| Paperform | $20 | Custom limits
Multi-user collaboration
User-friendly |
| Survey Monkey | $32 | A/B Testing
Unlimited number of surveys |
| Wufoo | $15 | User-friendly
Great support team |
| Microsoft Forms | $22/user | A/B Testing Integration
Multiple survey templates |
There are several reasons you might be looking at Typeform competitors. Maybe, you’re on a budget. Perhaps you want to brand your forms and surveys, or you need a tool that offers more features.
When looking for an alternative to Typeform, it’s important to consider your needs and budget. If you’re on a budget, Google Forms is a great choice.
However, if you want to collect your users’ and customers’ feedback in the context of your digital product, and have a global feedback hub to collect feedback in various ways, Usersnap is a better choice.
Creating high-quality forms and surveys is essential for businesses that want to improve their ability to engage with users in a profound way. These feedback loops are essential for any SaaS company to survive, thrive, and continue to grow to solve their customer needs. There are certainly many alternatives to Typeform that any business should take into account, depending on their use case.
When looking to collect in-context customer feedback on the spot from users, Usersnap is certainly a quality option. No matter which Typeform alternative you choose, keep in mind the value of collecting customer insights and user feedback as an engine for SaaS competitiveness and growth.
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