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Make Customer Experience
part of your product decisions
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Go beyond a customer’s solution, and pinpoint business value based on user needs.
Collect right-place, right-time feedback
Streamline your processes for ideas and issues
Measure product success after each release
Get to the customer needs, and save time
Collect in-product feedback from users according to your use case. Easy setup gives you the time to focus more on your product.
Begin onboarding ⟶Understand customers, and resolve issues faster
Make it easy to see what goes wrong for users with screen recordings and screenshots. Follow-up if needed, and improve iteratively.
Start collecting bugs ⟶
Get insights without overwhelming users
Customize widgets to fit into your current product environment. Use a menu option or fire targeted pop-ups, and keep users in their journey without interrupting their flow.
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Send and share feedback to your team's
favorite tools.
Integrate with your existing tools. Collaborate with your favorite people.
View all our integrations ⟶Feel more confident in the next feature decision
Set up and streamline your process for filing and evaluating ideas or issues. Have compelling evidence to shape the roadmap, based on clear customer facts.
Prioritize right away ⟶
Know what’s delighting customers
Have clear signs that your product is improving with in-product raters. See feature success with your team via NPS, CSAT, and CES.
Measure sentiment now ⟶Canva’s case study
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Challenges
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“Usersnap allows us to get feedback more often and more precise ever since we adopted it. This really helps us to iterate faster on our design community's needs.”
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Results
Features Product Managers Love
Installation
Place the global snippet to your HTML code just once to start your feedback adventure. Or use our Wordpress plugin.
Projects and notifications
Each feedback project has its own notification setting for you to focus on the most relevant info.
Pause/live control
Launch or pause your projects from the dashboard. Use the preview mode to test before going live.
Split-screen
Browse and work through the feedback in one clear view.
Branding
Apply your brand’s colors and text fonts. Our public REST API allows you to style the feedback widget however you wish.
Browser extension
The Chrome and Firefox browser extensions allow you to capture and send feedback or ideas on any web page.
Cloud-based hosting
Usersnap is cloud-based so you don't have to worry about installation & maintenance.
ISO 27001 and SOC-2 certified hosting centers.
Security (GDPR, CCPA)
We value data safety and fulfill a variety of security measurements. 256-bit SSL protected, 100% GDPR compliant.
Data export
All data of your projects and tickets can be exported. You are the magician of the show.
Language support
Our feedback collectors support multiple languages for you to speak in your users’ most familiar tongue.
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Webhooks
If you have an enterprise solution we don’t support, you can still connect Usersnap to your software using Webhooks.
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Unlimited feedback
Whenever there’s feedback, we have your back! No matter the volume of feedback tickets... you pay the same.
Collect feedback,
ship better & faster.
Start for free, no credit card.
