User research made simple

Back product decisions with user feedback surveys

Designed for agile teams to quickly collect the specific customer insights you need for growth.

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Product roadmap backed with customer feedback
User research made easy with Usersnap's customer feedback software
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Who says small product teams can’t do research

Easily create custom surveys or use templates

Personalize the questions for your specific product and need. Use polls, rating scales, short/long answers and other various fields. Leverage screen captures for contextual insights.

Fully customizable customer feedback surveys
Design and branding customization
Usersnap customer feedback templates
Various templates for you to get started
Customer feedback button, widget and form
Targeted customer feedback surveys

Reach the right audience, in-app or by email

Launch the feedback form by URL, time on page, user events or exit intent. Get higher response rates at the right moment and right place of the customer journey.

Find out more about microsurveys ⟶
Email to the user research audience easily
Send the feedback link to your mailing list
Multi-lingual supported for user research surveys
Multiple custom translations supported

Track responses and gain insights faster

Relevant statistics for you to quickly grasp customers' needs and evaluate your efforts. Knowing when and how to change will lead you to success.

Browse survey templates and get started ⟶
Research feedback export
Export all feedback and user data for analysis
Start conversations from survey answers | Usersnap User Research
Reply and follow-up to survey participants
Short customer feedback surveys for websites, in-app and email

Here're some popular feedback survey ideas

New feature poll

New feature poll

Validate with customers if the features you plan to build next are useful and exciting to them. A small feedback goes a long way!

Click to launch survey  ⟶
Customer effort score survey

Product-market fit survey

Learn from existing users how much they depend on your product offering. This helps to see if there's enough traction to hit PMF.

Go to survey page  ⟶
User interview invitation dialog

Interview invitation dialog

Target selected users on specific pages and invite them to schedule a research interview. We do this ever so often too!

Click to launch dialog ⟶
Usersnap gives Tango user insights to build their next product

“Usersnap gives us insights on our users’ pain points, top requests, and use cases. It helps us to prioritize new features and improve product design.”

Annie Ng, Growth Ops, Tango
View all customer stories  ⟶

See how easy it is to build a feedback survey

9 Customer feedback survey examples in 2 minutes
Personalized demo on how to use customer feedback software

Is customer feedback software right for your business?

Schedule a free consultation with one of our experts ⟶

Not getting enough customer feedback?

Usersnap offers various feedback tools and templates to get the right feedback at the right time.

  • User research surveys
  • Feature prioritization boards
  • QA visual captures
  • Customer satisfaction ratings
Get more customer feedback with Usersnap

The easiest way to collect customer feedback

Try it for 15 days. No credit card needed.

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