TrackDuck is no more :( – use this TrackDuck alternative

TrackDuck was a solution for visual user feedback and many companies used it for a long time.

After it’s acquisition by InvisionApp, TrackDuck was no longer a strategic focus for the acquiring company.

Many customers of TrackDuck have to look for an alternative to TrackDuck. We want to offer a smooth migration for your visual feedback process.

We learned from the many TrackDuck customers that Usersnap is a great alternative.

Continue Reading “TrackDuck is no more 🙁 – use this TrackDuck alternative” →

Usersnap update: Dev team energized after spending long nights creating awesome features

Hi there!

Do you use Jira as an issue tracker and Usersnap Classic as the bug collecting tool for your testers and users?

Are you a Usersnap Classic browser extension power user?

Maybe you just arrived and are now interested in Usersnap?

If your answer is yes to any of these questions, then we have good news for you!

Continue Reading “Usersnap update: Dev team energized after spending long nights creating awesome features” →

Why this update can bring you up to 57% more bug reports

Get better feedback from your mobile users. Usersnap Classic now offers a new and more powerful widget that enables your users and customers to give you feedback with a screenshot from all major devices and platforms.

If your web application or website is optimized for mobile use, you offer your potential customers an easy way to access your information or services on the go. With the new Usersnap Classic widget your customers can send you visual feedback from their mobile devices.

We listened to our customers and built this brand-new widget for you with first class mobile device support.

Read on to discover what you get out of the new Usersnap widget.

Continue Reading “Why this update can bring you up to 57% more bug reports” →

How to manage browser notifications for your browser!

Your browser does not allow browser notifications at the moment? And you’d like to active them again? Perfect. You found the perfect place for your problem.

Depending on your current browser, we recommend you to check out the following guides for:

So let’s get started.

Google Chrome: Turn on browser notifications

By default, every website, app, or extension needs to ask you for permission to allow browser notifications. Here’s how to allow browser notifications on Google Chrome (Windows + Mac):

Step 1: Open your Chrome browser

Step 2: At the top right corner, click the more icon and select Settings

chrome browser notifications

Step 3: At the bottom click ‘Show advanced settings‘ and click content settings.

Content Settings

Step 4: In the ‘Notification‘ settings you can choose one of the following options:

  • Allow all sites to show notifications
  • Ask when a site wants to show notifications
  • Do not allow any site to show notifications

If you click ‘Manage exceptions, you could manually add Alpaca too.

Google chrome settings

Mozilla Firefox: How to enable browser notifications

So, currently, there are two ways on how to manage your browser notifications on Firefox.

Here’s the first one:

Step 1: If you’re on a website where you’d like to manage your notifications, you can do a right-click and select ‘View Page Info‘.

firefox browser notifications

Step 2: Select the Permissions tab and change the preferred setting for “receiving notifications

browser permissions

And that’s it. You’re good to go.

And as mentioned there’s a second option to manage your browser notifications on Firefox. To stop a specific site from sending you to push messages:

  1. Go to the Firefox menu and select ‘Preferences’.
  2. Select the Content panel and click the Choose
 button under Notifications.
  3. Select the site.
  4. Click Remove Site.

Safari: Managing browser notifications

Managing your browser notifications inside Safari is pretty easy. Here’s how it works.

Step 1: Open your Safari browser and select Safari > Preferences

Step 2: Choose the Notifications tab. You can now choose the permissions for each website.

browser Notifications safari

Microsoft Edge: Managing browser notifications

Last, but not least, let me give you some insights on how to manage your browser notifications inside Microsoft Edge.

Step 1: Open Microsoft Edge and Go to ‘Advanced Settings

Step 2: Manage your notifications for each domain

microsoft edge notifications

 

Alternatively, you could also turn off notifications in your ‘Action Center‘ by right-clicking on a notification.

Summary

Browser notifications are a great way to get updated on new activities on particular websites or web apps. I hope this detailed guide on how to manage your browser notifications helped you to stay on top of your notifications.

Chrome Extension Update: New Shortcut Feature & Tab Update

We are happy to announce new features for our Usersnap Chrome Extension! We added a new keyboard shortcut to the chrome extension, as well as an update for managing the browser tabs.

New Keyboard Shortcut

We added a new shortcut (default: Alt + U) to the Chrome extension which lets you open the extension in a very simplistic way. Instead of clicking on the extension icon you can open Usersnap by pressing “Alt + U” (or any other shortcut of your choice). Find the option in the extension options by right-clicking on the Usersnap icon.

keyboard-shortcut-for-usersnap-chrome-extension

 

The added feature is particularly helpful for annotating mouse-over popups, dropdown boxes or any other pull-down menu. By using the shortcut you can now annotate all these “dynamic contents”.

keyboard-shortcut-for-usersnap-chrome-extensio-2

Tab Update

With the updated Chrome extension we improved the behaviour of the extension. If you open the Usersnap extension by clicking the extension icon in your browser, the screen for your annotations will now open in a tab right next to your opened browser tab. After finishing your annotations you are redirected to your “old” browser tab which allows you to continue browsing the web just where you stopped beforehand.

Do you miss any features?

If you have any feature ideas, don’t hesitate to contact us: help@usersnap.com or leave us a tweet @usersnap.

You don’t have the Chrome extension installed?

Visit the Chrome Web Store and download the Usersnap browser extension.

RWD Feedback: New in Chrome Extension 1.1.0

Responsive Web Design Feedback

Our Chrome extension is responsive ready and supports the new Chrome Device Mode! Add RWD feedback and bug reports for your web project with the Usersnap extension and work on it in the Usersnap dashboard!
devicemodex

What’s New?

Check out the new Usersnap comment tool which combines highlights and sticky notes! This new tool is a huge time saver, enable it in your widget settings now. Next to the new “open screenshot function” we’ve added bug fixes for the settings dialog.

Do you miss any features?

If you have any feature ideas, don’t hesitate to contact us: help@usersnap.com or leave a tweet @usersnap. We are waiting for your ideas!

You don’t have the Chrome extension installed?

Install it from here

New Usersnap Chrome Extension 1.0.8

Open the screenshot right after submitting it

We are happy to add the new function to our Chrome extension! Right after the screenshot has been created, you can open it directly inside the Usersnap dashboard!

Open in Usersnap Dashboard

What’s New?

Check out the new Usersnap comment tool which combines highlights and sticky notes! This new tool is a huge time saver, enable it in your widget settings now. Next to the new “open screenshot function” we’ve added bug fixes for the settings dialogue.

Do you miss any features?

If you have any feature ideas, don’t hesitate to contact us: help@usersnap.com or leave a tweet @usersnap. We are waiting for your ideas!

What’s new in the Usersnap Screenshot Chrome Extension 1.0.7

Easier project switching before taking a screenshot

Many of our users requested to switch between Usersnap projects before taking a screenshot. If you are logged in on usersnap.com you can select your active project now in the options page of our chrome extension (reach it via right click, options). We’ve summarized the new features in this short video. Enjoy taking screenshots and collecting ideas on the go with our chrome extension!

Do you enjoy our Extension?

If you like our chrome extension, consider giving it a five-star rating 🙂 It’s highly appreciated.
rate

If you have any feature ideas, don’t hesitate to contact us: help@usersnap.com or leave a tweet @usersnap.

We are waiting for your ideas!

Free Open Source Project License Request

We at Usersnap support and believe in the FOSS (Free/Libre and Open Source) movement and that’s why Usersnap is free (as in free beer) for any FOSS project to use.

We utilize a number of open source components like nginx, python, rabbitmq, angular and giving back to the community + improving the quality of your projects is a way to say “Thanks”

Your project must meet all of the following criteria to be approved:

  1. The project is licensed under a license approved by the Open Source Initiative.
  2. The project source code is available for download.
  3. Your open source project has a publicly accessible website.

In order to apply, follow those 3 steps:

  • Start a free trial from here.
  • Send an email to help@usersnap.com with more information about your project (see the three points above).
  • Place one of our “supported by” logos on your page:

 

usersnap_blue

<a href="https://usersnap.com?gat=foss-ref" title="Visual Communication for Web Projects">
<img src="https://usersnap.com/res/oss/usersnap_blue.png?x87299" alt="Visual Communication for Web Projects">
</a>

 

usersnap_white

<a href="https://usersnap.com?gat=foss-ref" title="Visual Communication for Web Projects">
<img src="https://usersnap.com/res/oss/usersnap_white.png?x87299" alt="Visual Communication for Web Projects">
</a>

We will get back to you before your trial expires.

Happy hacking!

Usersnapians