Stay on top of customer satisfaction

Customer feedback paves the road for growth

Measure and see what you need to improve to make customers love your product.

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Measure customer satisfaction and customer experience feedback
Measure customer satisfaction and customer experience feedback
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Always listen. Constantly improve and grow.

Boost feedback engagement with targeted microsurveys

Send pop-ups with NPS, CSAT, CES or other rating systems to know customer happiness. Follow up with dynamic, open-ended questions to understand why customers think this way.

Find out more about microsurveys ⟶
Customer behavior based surveys
Trigger in-app surveys with user events
Usersnap project settings
Easily set live/pause survey projects
Customer feedback survey customization
Collect customer feedback with in-product polls and ratings

Understand customer issues and sentiments faster

Use polls and ratings to measure customer happiness. Follow up with a dynamic open-ended question to understand "why" customers think this way.

Browse survey templates and get started ⟶
User data automatically synced
Send user data along with each response
Reply to customer feedback timely
Reply to customers and start a conversation

Make customers feel included in the growth of the product

Constanly be listening to feedback and improving your product. Gain trust from your customers by showing you care. Check out our ultimate guide to customer feedback for more information!

Learn more about feedback menu ⟶
Gather customer feedback across devices
Gather user feedback across devices
Get upvotes on customer feedback and requests
Publish feature request board to get upvotes
Customer feedback and support action menu

Try the visual feedback tools here & now

Customer satisfaction widget

Customer satisfaction widget

Measure specific features or experiences with stars or emoji scales - it's easy to rate and encourages additional feedback.

Click to launch widget  ⟶
NPS survey widget

NPS survey link

Measure customer brand loyalty to uncover expectation gaps and build better customer relationships.

Go to survey page  ⟶
Customer effort score in-app survey

Customer effort survey

Create better customer experiences by listening to how customers feel about the ease of interaction with you.

Click to open survey ⟶
Usersnap helps Canva stay on top of customer satisfaction

“Usersnap allows us to get feedback more often and more precise ever since we adopted it. This really helps us to iterate faster on our product community's needs.”

Joscha Feth, Engineer Lead, Canva
View all customer stories  ⟶

See how to track customer happiness

9 Customer feedback survey examples in 2 minutes
Personalized demo on how to use customer feedback software

Is customer feedback software right for your business?

Schedule a free consultation with one of our experts ⟶

Not getting enough customer feedback?

Usersnap offers various feedback tools and templates to get the right feedback at the right time.

  • User research surveys
  • Feature prioritization boards
  • QA visual captures
  • Customer satisfaction ratings
Collect more customer feedback with Usersnap

The easiest way to collect customer feedback

Try it for 15 days. No credit card needed.

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