What You Should be Doing with Customer Feedback & Experience

Prioritizing Customer Feedback From One Place: Game-Changer!

If you’re reading this post, there’s a decent chance you’re distracted by users and customers giving you feedback; how are you prioritizing customer feedback today?

And if you’re like most product managers, they’re telling you all of that important feedback in different, hard-to-reach places. In this article, you will get to understand what is customer prioritization? and How do you effectively use customer feedback?

The Journey to Customer-Centric Growth: The Virtual Summit!

Wow, can’t believe we actually pulled together a summit with more than 50 speakers on customer experience in such a short period of time, relevant for any customer centric company out there.

And now we’re proud to say The Journey to Customer-Centric Growth – Success Stories of Scaling CX and Qualitative Feedback was a MUST attend, learnings-guaranteed event. Come see how we brought the noise and amplified the importance of CX!

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7 Usersnap collaboration tips to manage customer feedback

Don’t stop collecting feedback with the help of feedback widgets; manage it like a pro. Come check out how you can collaborate better with Usersnap and see how some of our features are faring with our customers so far.

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Customer Experience Resources for SaaS: 15 Must-Read/Watch

Customer experience, or CX, is critical in today’s user-centered market. Customers have more information than ever before available at their fingertips, and they can share reviews with the world at lightning speed. As a result, it’s important for leaders in SaaS and E-commerce businesses to constantly improve customer experience to stay competitive.

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Will online stores ever beat real ones? + Survey results of what customers think

Ecommerce shopping has grown significantly in 2020, and many companies are questioning if it will replace the need for brick-and-mortar retail. While it’ll never likely get rid of every store on the block, there may be some customer groups and product types that shift online and never look back.

What’s important is figuring out if those are your customers or not. The odds are that many of your customers are spending more online right now than you (or they) expected. It’s a great opportunity for you now.

According to IBM, the COVID-19 pandemic pushed us all five years forward in our shift from physical retail to online shopping. Ecommerce revenue is expected to grow 20% this year while department stores will drop 60%, with many already closing.

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A guide to using testimonials and customer feedback in marketing emails + example templates

As per a report, “People are 270% more likely to purchase a product with five reviews than one with no reviews.” Crazy, right? That’s how crucial testimonials and customer feedback have become in a customer journey.

Having enhanced information access, customers are more aware of the products and services they are paying or about to pay for. Customer testimonials have become a big deal to establish that ‘trust factor’ due to the ‘unbiased quotient’. This means being the first-hand experience of a user who has already made a purchase.

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[Webinar] Breaking department silos to build great Customer Experience

Are your CX efforts not showing impact? Is your team working on customer journeys alone? Oh-uh.

Great customer experience can not be built by single departments, teams need to learn how to collaborate on CX initiatives together. We brought on 3 department leaders from 3 highly customer-centric organizations to talk in this panel.

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Track feature requests & read customer feedback on Slack: what we do at Usersnap

Tracking feature requests from customers is a blessing, and also a nightmare for Product Managers. You want to know the needs and new ideas from your customers. So you love hopping onto different pages to hunt them down, hitting F5 to refresh the list every hour. I’m only kidding.

We at Usersnap believe the voice of customers should be the driver of product development. And our Slack integration 2.0 allows you to track customer requests timely in a streamlined fashion.

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Here’s what you missed at Usersnap’s Customer-Centric Growth Virtual Summit 2020

Usersnap’s 1st virtual summit, The Journey To Customer-Centric Growth, set sail on May 20th 2020. In case you’ve missed it, replays of all 49 talks are still available for the following month. We’re also here to do a recap for the hottest topics that came up and the most upvoted talks by attendees.

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#AskMeAnything with Jennifer Clinehens on the Feedback Tribe

Jennifer Clinehens, the author of CX That Sings and Choice Hacking, whose an expert in customer behavior psychology and the Head of Experience at The Marketing Store – an agency that focuses on customer experience, joined the Feedback Tribe for an energetic round of Ask Me Anything.

Here are the top 10 liked questions. To read the full Q&A, join the Feedback Tribe slack group.

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