Countless times projects progress so slowly only due to poor ticket management.
This is especially painful when a new product or version of a product is released, and the real-life application of it highlights numerous bugs, issues and suggestions.
And then come all those tickets…
If you are using Usersnap, your team, clients or customers definitely are submitting more bug reports due to the convenience of capturing screens and annotating in-product.
There is nothing worse than a long list of outstanding tickets. However, we do not just want to overload you with feedback. Usersnap is designed to help you manage your tickets as easily and intuitively as you can. You just need a bit of enlightening!
Ticket management is a breeze with Usersnap Labels. Categorize and track the bugs and suggestions with Labels. Easily create a product roadmap with personalized view. Resolving bugs has never been easier.
How easy? Let’s find out!
As the name implies, labels empower engineers, testers or project managers to categorize the tickets and easily find relevant tasks.
This way, you can easily understand what the ticket is about just by skimming over it. No need to decipher more descriptions or open up the task to see all details. The relevant information is right in front of you.
Let’s see what kind of labels you can use:
- Priority levels – low / medium / high
- Type of ticket – question / bug / issue / improvement / test / suggestion
- Type of bug – GUI / functionality / typo
- People – assignee / reporter
- Time limits – sprint number / deadline
- Device types – mobile / tablet / laptop
- Status – open / closed / sent to integration / progress
- Integration – Jira, Trello, Asana, Zendesk…
They make the navigation much easier and drastically simplify your ticket searching process.
You can create any sort of labels to add to your tickets. With this increased visibility, tackling urgent tickets became easier. You would only need to filter for the right labels.
“A good product roadmap is one of the most important and influential documents an organization can develop, publish, and continuously update.”
C. Todd Lombardo, Author of Product Roadmapping
Filtering is the main method of using labels to surface your desired tickets in a list form. This could then be used as a development roadmap.
To filter labels, you first need to create a list and type in the labels of the tickets you are interested in.
For example, filtering for:
- High priority
- Assignee: self (Ashley)
- Status: Open
is going to display all open status bug tickets with a high priority for oneself.
After filtering, when you have created the list of tickets needed, you can name and personalize each list. You can have as many lists as you want. They are all going to be displayed in your Project dashboard. This way, you can have a neat and organized list of lists that can offer you the visibility you need for managing your tasks.
The best thing about labels and lists is that you can create your dashboard view exactly how you want to. But because we, at Usersnap, always go the extra mile, we have provided you below with filtering suggestions for setting up lists for Developers and Project Managers.
Developers need to set up lists with specific criteria so they can easily identify the most important projects and have a good view of what is to come.
Creating lists in order of importance:
Developer’s time is extremely valuable and needs to be directed to tasks in order of importance. Here is how such a list would look like
- Labels: prio high, sprint, open, dev name (assignee)
List: Other bugs to fix
- Labels: bugs, improvements, test, open
Creating lists by the project:
List: Project X
- Labels: project X, open, critical, feature, typo, question, suggestion
List: Project Y
- Labels: project Y, open, critical, feature, typo, question, suggestion
Creating lists for started and outstanding
- Labels: started, open, dev name (assignee)
- Labels: not started, open
Those kinds of lists will give developers the right tools to track their projects in alignment with the business needs. They will be able to capitalize their time wisely and reduce the time needed for those dreaded administration tasks.
Project Manager’s View
PMs carry a heavy weight on their shoulders. They are responsible for ensuring that projects get delivered on time with minimal setbacks.
To do their job successfully, project managers need to manage not only projects, but also people. Therefore, we can set the following lists:
- Project X
- Project Y
- Project Z
- Current sprint
Subject Matter Experts’ tasks:
- Dev A’s tasks
- Dev B’s tasks
- Tester C’s tasks
- Tester D’s tasks
All projects and tasks neatly organized on one screen is every Project Manager’s dream. It cuts out so much time invested in switching between spreadsheets and emails.
You can manage bug and feature tickets as well as development and testing tasks easily all in Usersnap. You can directly use this as your product roadmap or send the tagged tickets to other platforms with Usersnap integrations.
Integrate with other project management tools
While Usersnap is a great stand-alone bug tracking system, we know that your processes may involve additional project management and bug tracking tools and solutions.
And that’s why we’ve made integration extra easy, with more than 20 tools, including Jira, Trello, Asana and Pivotal Tracker.
For example with Jira, all you need to do is connect Jira from Usersnap Project settings and let tickets get automatically sent to over. Enabling developers and project managers to follow up in Jira.
If desired, you can first manage and categorize the tickets within Usersnap. Just label those relevant for developers who work with Jira and bulk send them all at once afterwards.
Productivity is key in software development and quality assurance. There’s always room for improvement.
So go ahead and start labeling your tickets. Make better use of your resources and time.