Category: Customer Feedback & Experience

Why is customer feedback important? How to improve customer satisfaction? What can be measured beyond NPS? There’s an ocean of questions, and here’s your treasure chest.

Why great customer support is more than a nice-to-have strategy!

In the old days, simple customer support was something most companies sucked at. But times changed and so has customer support. A lot of businesses now take customer support as a service and an important part of their business operations.

In this blog post, I’ll show you numerous steps for providing the best customer support available. Bring your customer support to the next level, and your business too.

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Best Customer Experience Strategy for Big and Small Business in 6 Steps

Many small businesses fall short because they overlook the importance of a customer experience strategy.

If you are unfamiliar with the term, businesses undertake a CX strategy to address a customer’s holistic perception of the business after they interact. In this article, we’ll dive into some proven methods for boosting the CX of your SME.

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5 Ways to Test and Improve Customer Experience on the Website

Developing your website and building the customer experience can be a lot of trouble, especially at the early stages. You roll out the product, but the engagement rates are far lower than you expected. The worst thing is you don’t know why and need a way to increase the website customer experience.

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50 Inspirational Customer Experience Quotes to Guide You

Customer experience is a topic that almost anyone can relate to. Yet it’s not easy at all to do a cracking job. With that in mind, that is where customer experience quotes can help in guiding you forward.

List of the best customer experience quotes

If you’re just starting out in CX, or you’re feeling a bit lost on the way, here are 50 to-the-point quotes on customer experience to help you get (back) on track.

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Guide to win with the customer experience management

Customer service is important. Super important. If you underestimate the importance of excellent customer service, chances are somewhat slim to win your customers as your most important influencers.

In this blog post, you’ll find everything you need to know about customer experience and why it truly matters for your business.

So better let’s get started.

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Your next product feature, backed by product feedback.

Did you ever release a “game-changing” feature in your eyes, but no one used it? In addition, was it even inconvenient for your customers? We’ve heard the horror stories, and created a few of our own along the way. The one thing missing for your product feature: product feedback! There is no doubt: releasing the right product features is a cornerstone for every SaaS company’s business success. It brings about product-led growth and helps your SaaS scale.

In this post I’m going to show you how we handle product feedback questions and implement new product features. Everything backed by product feedback.

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Feature Request Handling: How a SaaS Company Obsessed with Feedback Does It

Struggling to figure out how to grow your feature request, evaluate and build them, and let your customers know that they’ve been released?

This is the story of how Christina, a product manager, set up a feature request workflow with a simple button in her product. This was so that she could learn directly from the customers what to build next. That button sent new feature requests to the moon and is responsible for a huge part of the company’s monthly recurring revenue (MRR) growth.

Intrigued?

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Transformation to Customer Centricity with the Power of Feedback

Collecting customer feedback is the magic that turned our company and made customer centricity part of the lifeblood of our organization. We agilely implemented the feedback for our product and improved the customer journey. Our monthly new customers rate doubled and product trials went up by 155%. 

Klaus-M. Schremser, Head of Growth
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How to Use Customer Centric Copywriting to Improve Experience

Why do brands compete to shout “customer centric”? Today, customers want more from brands.  

They look beyond the products and, recently, the focus on customer experience has become more accentuated.

Writing catchy copies for your marketing campaigns to grab the attention of your consumers is definitely important. But many marketers have forgotten about writing copies to show customer centricity and improve customer experience.

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3 Surefire Ways To Enhance Customer Experience in 2024

Boost your business growth – Enhance customer experience and build products your customers will love.

We’ve entered the era of the customer. 

The SaaS market is getting more and more crowded every year, consumer expectations are getting higher and higher and the voice of the customer is louder and louder. 

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