For SaaS Companies

Grow your business with confidence

Usersnap empowers SaaS companies to be feedback-driven and build customer-centric products.

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Learn from customer feedback

It's difficult to understand your customers' issues when you are missing context. Prioritising bug fixes and improvements with the help of the Usersnap customer feedback solution.

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management of feedback

Understand what to build next

The voice of your customers and prospects should direct your product roadmap to growing your business. Manage incoming feedback and gain confidence in your product decisions.

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Gather issues visually

Collect customer feedback with screen sharing, a screenshot and annotations within your product. Get all with meta data of their browser, screen size and URL.

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Screen recording how Usersnap works for visual feedback

Canva’s case study

Challenges

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Communicating visual matters with users
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Unsolicited customer feedback sources.
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Streamlining internal bug tracking with efficiency

“Usersnap allows us to get feedback more often and more precise ever since we adopted it. This really helps us to iterate faster on our design community's needs.”

Joscha Feth, Engineer

Results

215% increase
in customer feedback submission
Improved efficiency
by streamlining and automating tickets.
Raised customer satisfaction
by allowing for in-app feedback.
Check out all of our customer stories ⟶
statistics of CX

Increase customer satisfaction

Track your customers' experience or keep a close eye of your customers' experience. Measure NPS, CSAT or engagement during their user journey.

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Centralize your
customers' feedback

Have one central platform dedicated to addressing feedback and bug reports. Sort, label & prioritize your users' feedback. Integrate it with your existing toolstack.

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plan your roadmap
integrations

Integrate with your favorite tools

View all our integrations ⟶

Integrate with your favorite tools

View all our integrations →

Additional features

Installation

Place the global snippet to your HTML code just once to start your feedback adventure. Or use our Wordpress plugin.

Projects and notifications

Each feedback project has its own notification setting for you to focus on the most relevant info.

Pause/live control

Launch or pause your projects from the dashboard. Use the preview mode to test before going live.

Split-screen

Browse and work through the feedback in one clear view.

Branding

Apply your brand’s colors and text fonts. Our public REST API allows you to style the feedback widget however you wish.

Browser extension

The Chrome and Firefox browser extensions allow you to capture and send feedback or ideas on any web page.

Cloud-based hosting

Usersnap is cloud-based so you don't have to worry about installation & maintenance.
ISO 27001 and SOC-2 certified hosting centers.

Security (GDPR, CCPA)

We value data safety and fulfill a variety of security measurements. 256-bit SSL protected, 100% GDPR compliant.

Data export

All data of your projects and tickets can be exported. You are the magician of the show.

Language support

Our feedback collectors support multiple languages for you to speak in your users’ most familiar tongue.

Webhooks

If you have an enterprise solution we don’t support, you can still connect Usersnap to your software using Webhooks.

Unlimited feedback

Whenever there’s feedback, we have your back! No matter the volume of feedback tickets... you pay the same.

Web content accessibility

We are committed to WCAG 2.1 AA standards for these project types: NPS and quick issue reporting.

Collect feedback,
ship better & faster.

Try it, it’s free, no credit card.

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