Bug Reporting Tool

Bug reports developers can reproduce on the first read

Collect annotated screenshots and screen recordings, with browser, OS and screen data attached, so developers see the problem before they ask about it.

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Trusted by 20,000+ websites

Read the stories from our customers

Bug reporting with auto-captured user environment data

RICH CONTEXTUAL FEEDBACK

See what your users see,
get all tech metadata

Testers capture screenshots or record their screen with audio and set a priority, without leaving the page. It works for a single QA run or company-wide user testing.

See the exact problem with screen captures
Automatic tech & user environment identification

Video capture widget

Spend less time reproducing bugs

Reproduce bugs from the attached data, label reports to watch recurring issues, and manage status, assignee and priority, then send items to Jira, Azure DevOps, GitHub or any of 50+ tools.

Forward rich ticket data to developers
Integrate with GitHub, Azure DevOps and Jira

Screen recording bug reports captured with Usersnap

Joscha Feth,

Lead Engineer

Usersnap allows us to get feedback more often and more precise ever since we adopted it. This really helps us to iterate faster on our design community's needs.

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Andre Lefort,

VP of Technology

We use Usersnap for all our projects and it has changed our entire QA process, with auto-captured user information to help us solve issues faster.

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Digital product team use case with Usersnap

Tony Stillwell,

Product Director

Listening to our customers has been a priority for us out of the gate. Usersnap has made that priority much easier to maintain.

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Start-up and scale-up use cases with Usersnap

Annie Ng,

Growth Lead

Usersnap gives us insights on our users’ pain points, top requests, and use cases. It helps us to prioritize new features and improve product design.

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Gosia Pryc,

Product Manager

How to bring value to the end users is what our teams thrive for. And Usersnap helps us get the feedback and evidence we need to keep moving.

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Track bugs and requests in beta testing with Usersnap

Plan Roadmaps & Fix Issues

Track progress and reply to customers all in one place

Follow up with users for more details, or tell them what was fixed, straight from Usersnap to their inbox. AI suggested replies and saved replies are available.

Switch between kanban and list views
2-way sync integration to align statuses

Close the loop with users

Close feedback loops and keep stakeholders happy

Publish feature requests to collect upvotes, or share a limited board with users to track their personal items. Transparency helps you gain more trust and encourages more feedback.

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