Bug Reporting Tool

Simplify issue reporting, develop with more insights

Collect screen recordings and use annotated screenshots to understand user problems faster with Usersnap’s bug reporting software.

Trusted by 20,000+ websites

Microsoft and UsersnapErste Group and UsersnapBBC and UsersnapWP Engine and UsersnapRed Hat and UsersnapTrendyol
Microsoft and UsersnapErste Group and UsersnapBBC and UsersnapWP Engine and UsersnapRed Hat and UsersnapTrendyol
Read the stories from our customers
Bug reporting with auto-captured user environment data


See what your users see,
get all tech metadata

Let testers capture screenshots or record screens with audio, it's easy and instant. No explanation needed to use this website bug reporting tool. Scale user testing & QA process.

  • See the exact problem with screen captures
  • Automatic tech & user environment identification

Video capture widget

Reduce troubleshooting time saves you valuable resources

Quickly and accurately understand and reproduce bugs. Categorize feedback with labels to monitor hot topics. Manage development workflows with the status, assignee, priority fields and more. Connect with 50+ integrations.

  • Forward rich ticket data to developers
  • Integrate with Github, Azure DevOps, Jira, etc
Screen recording bug reports captured with Usersnap
Canva and Usersnap
Joscha Feth,
Lead Engineer
Usersnap allows us to get feedback more often and more precise ever since we adopted it. This really helps us to iterate faster on our design community's needs.
View success story
Tech and product manager testimonial
Andre Lefort,
VP of Technology
We use Usersnap for all our projects and it has changed our entire QA process, with auto-captured user information to help us solve issues faster.
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Digital product team use case with Usersnap
Tony Stillwell,
Product Director
Listening to our customers has been a priority for us out of the gate. Usersnap has made that priority much easier to maintain.
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Start-up and scale-up use cases with Usersnap
Annie Ng,
Growth Lead
Usersnap gives us insights on our users’ pain points, top requests, and use cases. It helps us to prioritize new features and improve product design.
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Erste Bank and Usersnap
Gosia Pryc,
Product Manager
How to bring value to the end users is what our teams thrive for. And Usersnap helps us get the feedback and evidence we need to keep moving.
View success story
Track bugs and requests in beta testing with Usersnap

Plan Roadmaps & Fix Issues

Track progress and reply to customers all in one place

Manage feedback and roadmaps in an agile manner. Follow up with users for more details or communicate the solution from Usersnap to their email inbox. AI-assisted replies and saved templates available.

  • Switch between kanban and list views
  • 2-way sync integration to align statuses

Beyond user expectations

Close feedback loops and keep stakeholders happy

Publish feature requests to collect upvotes, or share a limited board with users to track their personal items. Transparency helps you gain more trust and encourages more feedback.

See all features
  • Guest board for stakeholders to track tickets
  • Or use browser extension to send in feedback
User feedback management tool

Only 10 mins to implement this customer feedback software

Bug reporting & tracking made easy

Bring feedback into your
team’s workflow

See your 50+ integration options

Build the right features in the right way

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Capture with browser extension
G2 Best Customer Support User Feedback SoftwareG2 High Performer User Feedback Software
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