Customer Experience Software

Turn customer experience signals into decisions you can defend

NPS, CSAT, support tickets and sales calls land in one view, tagged back to source, so the pattern behind a score is always one click away.

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Net Promoter Score

Know if people would recommend your product, and follow up with open-ended questions to find out why.

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Customer engagement

Offer micro-interactions (thumbs up or down), increase customer engagement and get more feedback faster.

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CSAT surveys

Surveys help you measure experiences with star or smiley raters and improve the product faster.

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Every channel in one view

Support tickets, sales calls, in-app comments, surveys and NPS land in one shared view automatically. Each item is tagged back to its source the moment it arrives, so nothing needs stitching together by hand.

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Screenshots & Screen Recordings

Context arrives with the signal

Users can point at what they mean with annotated screenshots or screen recordings. URL, device, browser and console errors are attached automatically, so a comment arrives with the evidence behind it.

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Measure with NPS, CSAT and CES

Each score answers a different question: relationship health, satisfaction with one interaction, and how much work the customer had to do. A dynamic follow-up captures the why, so the number never travels without its reason.

Measure Customer Satisfaction
Get a customer health score
Streamlined feedback process
Resolve issues and ship faster

Trigger-based

Ask at the moment that matters

Triggers fire the question right after the interaction you want to learn about, which is when the answer is most accurate. Colors, fonts, logo and form fields all match your own branding.

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Closing the loop

Close the loop and prove it landed

Reply to customers directly from the inbox, then announce what shipped. Measure the same interaction again to see whether the change actually worked.

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Traceable AI

Insight you can trace to a real comment

Sentiment and topics are tagged on arrival and trends surface on their own. Every AI-generated insight links back to the customer comment that produced it, so a claim in a roadmap review can always be opened and checked.

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