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Customer Experience Software
Build better products with great Customer Experience
Make the voice of customers the fuel to drive your product decisions with Usersnap.
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Test some of our customer experience widgets
Net Promoter Score
Know if people would recommend your product, and follow up with open-ended questions to find out why.
Customer engagement
Offer micro-interactions (thumbs up or down), increase customer engagement and get more feedback faster.
CSAT surveys
Surveys help you measure experiences with star or smiley raters and improve the product faster.
Channel your users feedback
Guide users to give feedback, how they want. Users and customers can rate their experience, report bugs, and contact support from the same feedback button.
Screenshots & Screen Recordings
See it, fix it.
Your users can send in annotated screenshots or screen recordings directly in your web app or website. Metadata such as URL, device, browser info and javascript errors are included.
Get ratings & qualitative feedback
Use NPS, CSAT, CES and binary rating systems to measure customer happiness. Follow up with a dynamic open-ended question to understand "why" customers think this way.
- Measure Customer Satisfaction
- Get a customer health score
- Streamlined feedback process
- Resolve issues and ship faster
Trigger-based
Increase customer engagement
Flexible triggers allowing you to ask feedback at the right moment will boost response rate. Customize the widget to fit your branding and theme.
New! Increase response rates even more with mini surveys.
New! Increase response rates even more with mini surveys.
Closing the loop
Respond to feedback easily
Close the feedback loop by replying to customers or other actions directly in the feedback inbox. Less hassle on management, more time for growth.
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Statistics
Gain insights to highlights & trends
Relevant statistics for you to quickly grasp customers' needs and evaluate your efforts. Knowing when and how to change will lead you to success.
Integrate other solutions with
your Usersnap CX solution
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“Listening and hearing our customers has been a priority for us at DivvyHQ out of the gate. Usersnap has made that priority much easier to maintain”
Tony Stillwell,
VP of Customer Experience, DivvyHQ
VP of Customer Experience, DivvyHQ
Test our quality assurance widgets now
Bug tracking widget
Enjoy multiple annotation tools to point out the issue on your screenshot.
Beta testing widget
Give testers an easy way to send in feedback to get more valuable insights.
Screen recording widget
No more misunderstandings. Use screen recording to show issues.
Click to launch widget ⟶What types of feedback
can you collect & measure with Usersnap
Build better products with customer feedback
15-day free trial. No credit card.
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