Customer Feedback Guide: Top Collection & Growth Strategies

There are two reactions to receiving customer feedback: “yippie!” or “ouch…” And while we can’t guarantee you 100% positive feedback, we do have some proven strategies and tactics to help you join that 84% of digital companies that prioritized working on customer experience and recorded an increase in revenue.

So how do you get customer feedback and accelerate growth? There are a lot of details, so let’s give you a quick outline so you can navigate as you please.

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15 Best Product Discovery Tools 2025

In today’s product management space, finding the right tools to navigate the complexities of the product discovery process is crucial.

For product managers, CPOs, and CTOs, the challenge isn’t just about generating ideas but efficiently validating and refining them to meet market needs.

The right product discovery tools make all the difference, offering robust solutions for gathering insights, prioritizing opportunities, and aligning team efforts. As we head into 2025, the demand for tools that streamline these processes and enhance product understanding has never been more critical. 

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How to Capture or Record Video from Website for Feedback [Tips & Tools]

If you’re searching for a tool to capture or record video from a website to improve your support process, then most likely, this is how your users typically send a question/complaint:

They find your “support@email” and write something vague, like: “My web page loads funny and slow.”

You ask for more details; they reply in a few days. After three or four back-and-forths, the culprit turns out to be the customer’s buggy add-on.

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Iterative Product Development Process With Examples

It is September 23, 1999.

A day marked by a mix of anticipation and apprehension in the world of space exploration. NASA’s robotic space probe, launched to study Mars’ atmosphere and climate, is set to enter orbit around the Red Planet. 

The Mars Climate Orbiter mission, costing $327.6 million, would help gain a significant step in our understanding of Mars.

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Collecting feedback using 1 to 5 rating scale surveys

Ever wondered why the humble 1 to 5 rating point scale is the secret weapon of Product Managers (PMs)?

Marty Cagan, in his book “Inspired: How To Create Products Customers Love”, mentions the use of customer surveys as a tool for understanding customer needs and preferences.

Its beauty lies in its universal appeal—whether you’re navigating the digital realm or the tangible world, the 1 to 5 scale speaks a language everyone understands.

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Exit Surveys: Examples & Questions To Ask For Churn Reduction

Why isn’t every SaaS business carrying exit surveys when their users cancel?

Whether you call them cancellation surveys, churn surveys, or exit surveys, these are simple tools anyone can use.

When used well they will cut your churn, improve user experience (UX), and increase the likelihood that ex-users become customers again in the future. 

In the course of this blog, we’ll explain what exit surveys are, why they matter, what the best questions to ask are, ways to cut churn using exit surveys, and how to put one together for yourself.

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Best 15+6 UAT testing tools (2025)

User Acceptance Testing (UAT) is important for more agile software development teams.

It’s the last stage in the software development life cycle, and it ensures every product meets the requirements and designations of the users.

However, as pivotal as it is, it’s frequently harassed by challenges, underscoring the quintessential role of having adept UAT testing tools.

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