Category: Customer Feedback & Experience

Attention, Product Managers!

Imagine a whole user journey where grasping your users’ needs isn’t a task but an exhilarating step towards innovation.

Uncover the secrets of seamless and feature adoption and discovery with us—a thrilling promise that can revolutionise SaaS product adoption.

Continue Reading “What is the New Feature Discovery Process & Examples” →

Why do the most successful product managers always seem to pay attention to the power of a well-constructed NPS survey?

These leaders understand that a streamlined NPS tool distills vast customer sentiment into actionable data, guiding strategic decisions. 

Continue Reading “21+3 NPS Survey Questions and Templates for 2024” →

It is September 23, 1999.

A day marked by a mix of anticipation and apprehension in the world of space exploration. NASA’s robotic space probe, launched to study Mars’ atmosphere and climate, is set to enter orbit around the Red Planet. 

The Mars Climate Orbiter mission, costing $327.6 million, would help gain a significant step in our understanding of Mars.

Continue Reading “Iterative Product Development Process With Examples” →

Ever wondered why the humble 1 to 5 rating point scale is the secret weapon of Product Managers (PMs)?

Marty Cagan, in his book “Inspired: How To Create Products Customers Love”, mentions the use of customer surveys as a tool for understanding customer needs and preferences.

Its beauty lies in its universal appeal—whether you’re navigating the digital realm or the tangible world, the 1 to 5 scale speaks a language everyone understands.

Continue Reading “Collecting feedback using 1 to 5 rating scale surveys” →

Why isn’t every SaaS business carrying exit surveys when their users cancel?

Whether you call them cancellation surveys, churn surveys, or exit surveys, these are simple tools anyone can use.

When used well they will cut your churn, improve user experience (UX), and increase the likelihood that ex-users become customers again in the future. 

In the course of this blog, we’ll explain what exit surveys are, why they matter, what the best questions to ask are, ways to cut churn using exit surveys, and how to put one together for yourself.

Continue Reading “Exit Surveys: Examples & Questions To Ask For Churn Reduction” →

User Acceptance Testing (UAT) is important for more agile software development teams.

It’s the last stage in the software development life cycle, and it ensures every product meets the requirements and designations of the users.

However, as pivotal as it is, it’s frequently harassed by challenges, underscoring the quintessential role of having adept UAT testing tools.

Continue Reading “Best 15+6 UAT testing tools (2024)” →

Your team just launched a new feature — Hooray!

Customers will now come running to use it! 

Well, maybe. Did you tell customers about the new feature? 

A common problem teams face is forgetting about the value of communication with their customers and prospects when new features are being released. 

Customers want to know or may need a polite nudge, to engage with your product, but new features are a great way to pull them back in. 

Even if customers use your product daily, they are focused on their jobs, not when new features are released, so it’s important to set expectations on when they will receive new things. 

Continue Reading “Ways To Elevate Your Next New Feature Announcement (Included Examples)” →

With an outcome-based discovery approach, Jira Product Discovery (JPD) equips teams to prioritize topics that deliver tangible value, ensuring that they are not just ticking off items on a to-do list but truly contributing to the product’s success. 

Unlike Jira Software, which is adept at tracking and managing development tasks, JPD fosters stakeholder alignment and strategic planning.

This capability is pivotal in averting the “feature factory” phenomenon; as Tanguy Crusson, Head of JPD, says, “Roadmaps should focus on why and not just what and when.”

For those new to the platform, we want to offer our real example of using Jira Product Discovery over the past quarters as guidance on maximizing the benefits of this powerful tool.

Continue Reading “How To Use Jira Product Discovery in 4 Steps” →