Author: Ashley Cheng

10 Best Changelog Management Tool Options (Paid & Free)

Ever wonder how some companies make product updates feel like the highlight of your day? 

For B2B SaaS companies with at least monthly releases, keeping users informed and engaged is no small feat—and I’ve been there.

When managing product updates for Usersnap, I faced some familiar challenges: updates scattered across emails made it tough to track changes, leading to low open rates and click-through rates. 

Users clearly preferred in-app content, where they could immediately try new features instead of digging through blog posts or newsletters.

And let’s face it, no one wants to wade through long updates—they want quick, digestible snippets.

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12 Best Client Collaboration Tools in 2025

For web development agencies, thriving in business hinges on seamless client collaboration. Effective, two-way communication between clients and teams—be it managers, designers, or developers—is critical to a company’s success.

One powerful way to enhance efficiency is by implementing structured systems. Client collaboration tools offer the perfect solution, enabling agencies and clients to communicate, collaborate, share files, and address issues swiftly and effectively.

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What Is a Good Survey Response Rate? 12 Tips How To Improve It!

Are you struggling to boost your customer survey response rates? Or perhaps you’re wondering what qualifies as a “good” response rate? You’re not alone!

Getting customers to participate in feedback requests through a website feedback widget is a challenge for businesses of all kinds. That’s why we’re breaking down the essentials, offering simple and actionable tips to guide you in the right direction.

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Customer Feedback Guide: Top Collection & Growth Strategies

There are two reactions to receiving customer feedback: “yippie!” or “ouch…” And while we can’t guarantee you 100% positive feedback, we do have some proven strategies and tactics to help you join that 84% of digital companies that prioritized working on customer experience and recorded an increase in revenue.

So how do you get customer feedback and accelerate growth? There are a lot of details, so let’s give you a quick outline so you can navigate as you please.

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How to Capture or Record Video from Website for Feedback [Tips & Tools]

If you’re searching for a tool to capture or record video from a website to improve your support process, then most likely, this is how your users typically send a question/complaint:

They find your “support@email” and write something vague, like: “My web page loads funny and slow.”

You ask for more details; they reply in a few days. After three or four back-and-forths, the culprit turns out to be the customer’s buggy add-on.

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Closed-loop feedback: The Best Ways to Use NPS

Ever started collecting customer feedback, but couldn’t make it actionable in the end? Sounds all too familiar to us, which is why we learned over time how to close the customer feedback loop properly.

The customer feedback loop allows you to implement change according to what your customers have to say. This is one of the best ways to improve your company in an efficient and meaningful way. 

More specifically, a closed feedback loop is when you follow up with the customers and show them how their opinions have impacted your business decisions. This shows them that they’re valued by your business, which in turn can mean more conversions and long-term sustainability for you.

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An interview with John Kotowski on product pricing surveys: pricing research is not just “how much are you willing to pay”

You either have a million questions that you don’t know how to arrange on your product pricing survey, or your mind is blank and you don’t know where to start. Well, monetizing your product is a pretty complex topic and many companies, in fear of going down a rabbit hole, tend to keep their distance from adapting and changing their prices.

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