It’s been 2 years since we at Usersnap started developing a tool for Customer Experience. We must say – it’s been such an exhilarating journey so far! 

For research purposes, we talked to many experts, interviewed a large number of potential customers, and even built a community! We learned a lot and shared our findings on our blog through stories and ebooks. 

However, what we have for you today is very special. We reached out to many digital companies and compiled the statistics to provide insights into the State of Customer Experience in 2020.

Thanks for your interest.