in-app feedback Archives - Usersnap blog - the #1 customer feedback software

25 Tools for Website, Mobile, and In-Product Feedback Widgets

Have you ever heard of a SaaS company that can say they have personally interacted with up to 50% of their users? Well, we at Usersnap have been able to do that!

More than half of our customers have sent us feedback through our feedback widget. Our power users even send 2-5 feedback without any prompt every quarter!

In this article, you will learn about the website widgets that can be easily added to your web or mobile applications, as well as the best practices for feedback button UX.

For a SaaS product to grow and stay relevant (or any company’s growth, for that matter), you need to have a constant stream of customer feedback on the website and in-app. However, it’s way easier said than done. We will share how you can set up interactive widgets on websites and how to increase engagement for feedback sections on websites. By the end of this read, you will be ready to create a feedback button with a template.

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The floating action button: the best SaaS guide to date 🎉

Work smarter, not harder. Everyone has heard that saying at least once in their life. And that’s what the floating action button aim to do. Also known as feedback menus at Usersnap, floating action buttons make a website more user-friendly; many companies find them necessary when collecting customer feedback, and making product or website improvements.

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How we built a product feedback software tailored for product managers

Are you wondering whether or not you need a product feedback software to help you listen to your users, try answering this question: Can you recall three pieces of product feedback that helped you build a better solution?

If you can, great memory. OR… may it be that you don’t receive enough feedback, and you don’t have customer evidence for every new solution on your roadmap? So, you can still clearly count the instances when you do have feedback to back up your decision.

Relax, we’re not here to judge, in fact, we’ve been there! Collecting customer feedback is time-consuming, and being a product-led growth company takes time. Especially if what users say contradicts your hypothesis and vision. (Oh boy, yes, these things happen…) Which is the reason why we wanted to write this article. 😉 We want to share our journey from spending weeks collecting a mere couple of user feedback to scaling up feedback touchpoints and eventually realizing our own software is an outstanding Product Feedback Software!

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In-App Feedback: Top 5 Ways in 2022 To Engage Mobile Customers For SaaS Business Success

Building, designing, and improving a SaaS product is a beautiful, never-ending journey. Don’t you agree? What we’ve witnessed among our customer base is this: companies that continue to optimize their SaaS product tend to grow faster, and sustain their customer base long-term. Sounds sweet, right? Well, collecting in-app feedback, whether mobile or web, is key to knowing what to build, design and improve upon.

At times, some of this may sound daunting, but do you know the silver lining? You’ve got a wide array of tactics out there to help you! In this article, we walk you through the ultimate in-app feedback strategy, including the 5 best ways to engage with mobile customers and collect it (if you’re lost in the haze).

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Best Pop-Up Examples to Target Silent Users: See How We Got 240% More Feedback From Them

Check out these engaging pop-up examples to help you reach more of your users.

A good SaaS team knows that every design choice stems from one place — user feedback.

And what’s worse than bad feedback? No feedback at all.

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