Bug Tracking is a constant endeavor that is paying off with time. Bug tracking has a positive influence on customer satisfaction and conversion rates, a topic which I have explored in an earlier blog post.
Today I want to share a few tips and best practices on how to use the Usersnap bug tracker with you. I know, it is our own product, but this article will hopefully still be helpful for you – either if you are already using Usersnap or if you want to try it out.
Either way – thanks for reading!
How can you use the Usersnap Bug Tracker?
I just want to give you an essential information up front in case you are stumbling upon this blog post and this is your first contact with Usersnap.
Usersnap is a bug tracker that lets you annotate screenshots directly in your browser. It is super easy to collaborate with colleagues and to communicate with clients. But I am already getting ahead of myself. 😉
Now let’s get started!
It is difficult, if not impossible, to create an environment that is 100% bug-free. Therefore, bug tracking should be deeply integrated into your workflow.
After your successful setup of the Usersnap Bug Tracker, you can annotate screenshots in your browser with simple point & click tools. Usersnap also lets you organize bug reports in a project dashboard.
Active, continuous bug tracking should, therefore, be an integral part of your web project to ensure customer satisfaction.
Communicating with web developers
The Usersnap Bug Tracker is ideal for communicating with your web developers. It is super easy to add new team members to your projects.
If you work on a new website or a digital product, you can share feedback easily with your colleagues. Add a comment or choose a pen and a color and annotate your screenshots. How it works can be seen in this short GIF.
QA & Testing
If you are a QA agent you are looking for an easy way to report and document bugs when testing a new product.
With Usersnap you have the possibility to use the browser extension or website widgets or to upload screens to the project dashboard. Attached to every bug report you receive additional information such as screen size, browser version, and operating system.
If you are managing a QA team, your agents will love the easy setup.
Limit misinterpretation. With screenshots.
If you work on a web project and are collecting feedback regarding design, illustration, and resolution, verbal communication might not be the best. It is very easy to misinterpret design feedback if you are not getting visual screenshots with annotations. Usersnap fixes that problem and allows to share screens and just point and visualize issues. That makes collaborating easier and more fun.
Organize your Web projects
Organize your projects with the Usersnap bug tracking dashboard. You can collaborate with your colleagues and manage tasks and projects. Get an overview of what tasks need attention and close screens once they are done. You can also assign tasks to your team members.
Label Manager for prioritization
Organize your projects even more efficiently with the label manager. Use the dashboard search to filter for labels such as “bug“, “idea” or “feedback“. Create new labels or use our label suggestions to organize your tasks.
Personal Lists and tasks
If you want to organize your dashboard individually you can create personal lists. This could be lists in which you collect…
- all screens with the label “bug”
- all screens with the label “feature”
- all screens which are attributed to you personally
- all screens which are attributed to a team member
How you can organize your personal lists can be seen in this short video.
Integrate your project management system with Usersnap
Especially if you are part of a bigger team you are probably a whole bunch of different software solutions.
You can now integrate Usersnap with the tools you already use. Thanks to our partnerships and our API you can connect Usersnap with the project management system of your choice. We have integrations for Asana, Basecamp, Trello and many more. Check out our full list of integrations here.
Customer Service with Usersnap
Active bug tracking, where you locate bugs yourself, is very important for a great customer experience.
However, it is also essential to allow your customers to report bugs. One screenshot is all it takes to see the problem and get the information you need. Information on browser version, operating system, and screen size is automatically attached to every screenshot. With our browser-notifications and our chat-integrations you never miss a bug report or design feedback from your users.
Personalized feedback widget for your corporate identity
Our feedback widget adapts to your brand and corporate identity. Personalize your feedback widget and choose from a variety of templates. Inside your project settings, you can fully adjust the feedback widget to your CI.
If you are looking for an individual solution, we can offer you our white-label solution with the option to create your own user interface and to integrate Usersnap into your product. Just shoot us a message at firstname.lastname@example.org. We are happy to help!
Wrapping it up!
Usersnap serves different purposes depending on your web project. Depending on your team size, company, and clients, you could make use of Usersnap in a variety of situations. From user testing new websites, to bug tracking within your development team, to customer support for clients and colleagues.
This article was brought to you by Usersnap – best known for its visual Bug Tracking and Feedback Tool, which is employed by web developers, web designers, and customer care managers worldwide. Usersnap serves 10,000 customers globally, including companies such as Microsoft, Facebook, Hawaiian Airlines, and Runtastic.
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