Traditionally, feature request collection is a tedious, disorganized process with varied results. Companies send cold emails to their customers, hope they respond, and if they’re lucky, store their response in a spreadsheet that has little to no structure.Continue Reading “A good feature request collection tool helps product managers to do their jobs better” →
If you’re reading this post, there’s a decent chance you’re distracted by the fact that dozens, if not hundreds, if not thousands of users are currently trying to tell you something.
And if you’re like most product managers, they’re telling you all of that important feedback in different, hard-to-reach places.
The biggest pain of managing customer feedback is categorizing the feedback and getting an overview of the gathered insights.
We know how valuable feedback is to your product development process.Read mre
Your clients look to you and your agency for functional, appealing websites. As the creative pro committed to customer satisfaction, you and your company must balance that goal while maintaining an efficient communication flow that allows you and your team to do your best work.Continue Reading “Save 35% Communication Time on Client Approval with Guestlist from Usersnap” →
According to ThinkJar’s customer strategy research, 86% of consumers are willing to pay more for an upgraded experience.
As a product owner, UI/UX designer or a marketer, we are all working to optimize the website experience and bring in more customers.
But what defines a good experience? What should you improve? How can you measure the quality of user experiences?
If you have any of these questions floating in your mind, you are on the right track. In this article, you will get answers and learn about the best practices in creating, measuring and evaluating digital experiences from leading companies.
Countless times projects progress so slowly only due to poor ticket management.
This is especially painful when a new product or version of a product is released, and the real-life application of it highlights numerous bugs, issues and suggestions.
And then come all those tickets…
If you are using Usersnap, your team, clients or customers definitely are submitting more bug reports due to the convenience of capturing screens and annotating in-product.
There is nothing worse than a long list of outstanding tickets. However, we do not just want to overload you with feedback. Usersnap is designed to help you manage your tickets as easily and intuitively as you can. You just need a bit of enlightening!
Ticket management is a breeze with Usersnap Labels. Categorize and track the bugs and suggestions with Labels. Easily create a product roadmap with personalized view. Resolving bugs has never been easier.
How easy? Let’s find out!
Do you use Jira as an issue tracker and Usersnap Classic as the bug collecting tool for your testers and users?
Are you a Usersnap Classic browser extension power user?
Maybe you just arrived and are now interested in Usersnap?
If your answer is yes to any of these questions, then we have good news for you!
Working on a website launch or software update can be pretty stressful, and sometimes chaotic. We’ve all experienced the last-minute changes, new ideas and customer requests coming in right before you hit the “publish” button.
And then there are those moments where you wonder: “Have I already told John to fix this bug?“. And “Have I followed-up with John on…“, when what you really mean is something like: “Have I forwarded this Usersnap screen to our JIRA project for John to work on?”, “Ah…btw: Is there an update from John on this other Usersnap screen?”
Luckily, there’s help on the way. With the latest update from Usersnap, questions like these are a thing of the past.
If you are like me you would rather try to balance a laptop, coffee mug, charger, mouse, and your notes all at once rather than walking from your desk to the conference room twice.
A similar dynamic is at work when it comes to managing feedback or planning and tracking software development processes. You want to easily prioritize and assign a task and if possible – tackle multiple tasks at once.
That’s where our new feature comes in: Bulk Editing. Bulk Editing is a fast, flexible new way for you and your team to collaborate, manage, and organize internal or external feedback.
I’m excited to introduce you to our newly launched Basecamp 3 integration for Usersnap.
If you’re not using Basecamp, and happen to read this blog post: No worries – we integrate with 20+ other project management tools as well.
Check out all of our integrations.
A while ago, we included Axure RP in our list of great free wireframe tools for web designers & developers. That’s because Axure is a fantastic program that allows you to easily create wireframes and prototypes for web and desktop applications. What it lacks though is a robust commenting tool and the functionality that is offered by Usersnap. We think that Usersnap can fill a gap in the Axure experience that is commonly met with frustration by many designers.
In the following article we will explore why this is the case and give you a step-by-step guide on how to get the most out of Axure by pairing it with Usersnap.