New Usersnap Chrome Extension 1.0.8

Open the screenshot right after submitting it

We are happy to add the new function to our Chrome extension! Right after the screenshot has been created, you can open it directly inside the Usersnap dashboard!

Open in Usersnap Dashboard

What’s New?

Check out the new Usersnap comment tool which combines highlights and sticky notes! This new tool is a huge time saver, enable it in your widget settings now. Next to the new “open screenshot function” we’ve added bug fixes for the settings dialogue.

Do you miss any features?

If you have any feature ideas, don’t hesitate to contact us: or leave a tweet @usersnap. We are waiting for your ideas!

What’s new in the Usersnap Screenshot Chrome Extension 1.0.7

Easier project switching before taking a screenshot

Many of our users requested to switch between Usersnap projects before taking a screenshot. If you are logged in on you can select your active project now in the options page of our chrome extension (reach it via right click, options). We’ve summarized the new features in this short video. Enjoy taking screenshots and collecting ideas on the go with our chrome extension!

Do you enjoy our Extension?

If you like our chrome extension, consider giving it a five-star rating 🙂 It’s highly appreciated.

If you have any feature ideas, don’t hesitate to contact us: or leave a tweet @usersnap.

We are waiting for your ideas!

Basecamp Integration Improvements

Here at Usersnap we have a lot of customers who love our 3rd party integrations of bug trackers, project management and customer service tools. We also have an open ear for useful hints how to make our integrations even better. In a previous update we already improved the Basecamp integration, today we deployed additional improvements for Basecamp, which you can use from now on.

The first hint to improve the Basecamp integration came from Nicolas Glinoer from The idea was to use the email address given in the Send Report form when taking a Usersnap to map the reporter to a user in Basecamp.

The big advantage is that no further action must be taken in Basecamp to get change notifications regarding this bug.

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3 Advanced Configuration Tricks for Usersnap

Usersnap delivers annotated screenshots of the current browser’s content – directly to your favorite project management or bug tracking tool like Basecamp, Trac or Axosoft’s Ontime. If you are already familiar with Usersnap’s basic features, you will be surprised about the following configuration tricks which cover specific use cases.

In this blog post we present three solutions for specific challenges our customers had in the last time.

Create a custom feedback button matching your web design

A lot of our customers asked us whether it is possible to use a custom styled feedback button. Whereas the label of the Usersnap feedback button can be modified easily, it’s also quite simple to craft a custom feedback button which matches your design prerequisites. In the example below, we demonstrate how to style your very own feedback element. Roll up your sleeves, as we’ll unleash our inner web designer, creating a custom feedback button!

The idea here is to hide the default button and set up a different method to invoke the widget. We’re using Continue Reading “3 Advanced Configuration Tricks for Usersnap”

How to integrate Usersnap in your development workflow

Usersnap can be integrated easily to any type of web page. The Usersnap help page offers an overview of how to integrate Usersnap in your site using a simple JavaScript snippet. We offer various CMS plugins for WordPress, Drupal or Joomla – but it doesn’t end there!

If you want to customize your Usersnap integration – for example: show it only to logged-in users, or add additional backend information to the report – you need to include Usersnap manually in your template. Are you a PHP, Python or RoR dev? Then you’re in luck, as we describe how to integrate Usersnap using those languages in this post! Speed up your development workflow!

Include Usersnap with PHP

Save your Usersnap snippet in a file called which includes your API-Key. You can even fetch this API key from a config file or environment variable.

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Remove the rust: Everything is new in August

The last few weeks we’ve been working on a redesign of our website, rethinking copy and opting for a cleaner design (inspired by Andrew Chen’s recent blog post). We killed a lot of darlings in the process, but happily so. We would love to hear your feedback on our new layout, but first, let me tell you about the driving force behind our redesign mission.


Meet Benedikt

Benedikt Reiter is the newest addition to the Usersnap team. He’s a UI/UX-Designer / Frontend Developer with a lot of knowledge of actual programming as well as design. And he’s a Photoshop black belt. Benedikt started developing web applications when he was 13, creating a “little Facebook, but much smaller and not that feature-full”, with about 1500 active users. At 15 he had his first customer.

Always into design and user experience, Benedikt attended the HTL in Perg (Austria) and today he’s about to start the Timebased and Interactive Media track at the University for Art and Industrial Design in Linz.

UX/UI and Responsive Web Design

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Agile development with OnTime and Usersnap

started, as so many great products and tools, as a solution to a personal pain. As a senior consultant and project manager, Hamid Shojaee, built OnTime for himself, to track who in his team was working on what, in an agile way. Today, OnTime has grown to a mature project management suite, particularly powerful to manage scrum projects, sprints and teams while maintaining a perfect overview of every project’s progress.

OnTime’s products are designed from the ground up to be easy to use with built-in tutorials and plenty of supporting resources. In this blog post, I’ll show how to add an easy way to continuously receive visual feedback in OnTime with Usersnap.

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Grab your Usersnap jQuery plugin on GitHub

For everyone who doesn’t want to dig around in their source code to add the JavaScript snippet needed to get Usersnap up and running on your site: there is a plugin for that! You can grab our jQuery plugin at GitHub.

There is even a full example page explaining the jQuery plugin inside the
repo: example.html. Add the small plugin, in the jQuery syntax you’re already comfortable with, and there’s no need to mess around in your front-end. All the more time to focus on growing your business!

We invite you to try out our service for free. Sign up for our 15-days trial program!

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