Why AI demos feel magical … until reality hits
AI makes it almost effortless to analyze customer feedback.
With a few prompts, some drag-and-drop workflows, and a spreadsheet, you can fly through support tickets, organize interview notes, and pull out themes from surveys in minutes.
In a demo, it feels like magic.
In real planning meetings, it often doesn’t hold up.
As soon as feedback starts shaping your product roadmap or influencing real trade-offs, the cracks begin to show.
In this article, we’ll cover:
- What an AI feedback system really is (beyond shiny outputs)
- Why so many teams try building one themselves
- Where DIY solutions quietly fall apart over time
- How to approach build vs buy as a leader, not just a buyer
Continue Reading “Build vs. Buy: AI Feedback Systems” →