What You Should be Doing with Customer Feedback & Experience

Feature Request Handling: How a SaaS Company Obsessed with Feedback Does It

Struggling to figure out how to grow your feature request, evaluate and build them, and let your customers know that they’ve been released?

This is the story of how Christina, a product manager, set up a feature request workflow with a simple button in her product. This was so that she could learn directly from the customers what to build next. That button sent new feature requests to the moon and is responsible for a huge part of the company’s monthly recurring revenue (MRR) growth.

Intrigued?

Continue Reading →

Transformation to Customer Centricity with the Power of Feedback

Collecting customer feedback is the magic that turned our company and made customer centricity part of the lifeblood of our organization. We agilely implemented the feedback for our product and improved the customer journey. Our monthly new customers rate doubled and product trials went up by 155%.
Klaus-M. Schremser, Head of Growth

Continue Reading →

How to Use Customer Centric Copywriting to Improve Experience

Why do brands compete to shout “customer centric”? Today, customers want more from brands.

They look beyond the products and, recently, the focus on customer experience has become more accentuated.

Writing catchy copies for your marketing campaigns to grab the attention of your consumers is definitely important. But many marketers have forgotten about writing copies to show customer centricity and improve customer experience.

Continue Reading →

3 Surefire Ways To Enhance Customer Experience in 2024

Boost your business growth – Enhance customer experience and build products your customers will love.

We’ve entered the era of the customer.

The SaaS market is getting more and more crowded every year, consumer expectations are getting higher and higher and the voice of the customer is louder and louder.

Continue Reading →

Boosting customer happiness in 2024: 6 proven ways

Finding bugs in your product is part of your customer’s journey. Customer happiness comes from having a stable product and less user tension. But there’s more to making customers happy than having a bug-free product. This is where customer success comes in.

What is customer satisfaction, in simple words?

The term “customer happiness” was coined only recently, but it is already big with SaaS companies in the Valley. The idea is that making sure your customers are happy and successful ensures a higher customer LTV (Lifetime Value), reduces churn and boosts your NPS (Net Promoter Score).

Continue Reading “Boosting customer happiness in 2024: 6 proven ways” →

Is Customer Support Email the best channel to customer success?

A lot has been written on how companies can grow their business through customer success. The terms “customer success” or “customer experience” seem to be the new buzzwords in the growth-driven tech world. These discussions are great, and we at Usersnap believe that customer support email and customer success are important factors when it comes to business success.

However, I do believe that some basic and core questions remain unanswered. And one of these questions is this:

Is email still the best customer support channel?
Continue Reading “Is Customer Support Email the best channel to customer success?” →

Usersnap Customer Experience Statistics + 10 More Stats on CX

Everyone talks about “putting yourself in the customer’s shoes” to see what experience they offer to their customers, but only a few understand the power of customer experience statistics. Before discussing about the power of customer feedback, let’s take a look at the state of the customer experience report.

It’s been over 2 years since we at Usersnap started developing a tool for customer feedback and CX. We must say – it’s been such an exhilarating journey so far!

Continue Reading →

Guide for Usersnap as your main customer support software

A couple of days ago, there was a customer who came in to ask us if we knew about some great customer support tools. Obviously, we told them about Usersnap and what it does for bug tracking. They didn’t realize that it does just that this customer wanted it for customer support.

Here’s the good news.

Continue Reading “Guide for Usersnap as your main customer support software” →

How to Create a Product Roadmap with Usersnap Labels

It’s easy to get lost when understanding the features and steps involved in setting up a product roadmap. As a product manager, these are queries that you might get from anyone in your company, from sales and engineering to customer success and marketing. These questions sometimes can cause a lot of anxiety.

Companies frequently go about creating a product roadmap wrongly. They’ll prioritize meeting deadlines over all else, which might be stressful for the team. Companies will sometimes create a roadmap once and then never look at it again or update it.

This could be a dangerous approach!

This article will give you all the necessary information you need to set up a product roadmap using the Usernap product roadmap strategy in detail.

Continue Reading “How to Create a Product Roadmap with Usersnap Labels” →

Designing the best user experience: examples in SaaS

More and more brands are designing their products for positive emotions. The reason for this is simple: While brands used to ask questions like “Does this application work?” or even “Does this product work for you?”, there is one more pressing question at work when it comes to user experience. The question is: “How does our product make you feel?”

Continue Reading “Designing the best user experience: examples in SaaS” →