Have you ever made a costly mistake because your customer feedback analysis wasn’t on point? Well, you thought you had actionable insights, but then the end result was a big floparoo? That gold mine list of feedback turned into a mine field?Continue Reading “The Best Customer Feedback Analysis Guide in 2022” →
Did you know that 73% of consumers state that customer experience is a crucial factor for determining whether to do business with a company or not? Additionally, 84% of companies that actively work on improving the customer experience using customer feedback tools see increased revenue as a result of their efforts.
This is where a customer feedback tool can help.Continue Reading “The Only Comparison List of Best Customer Feedback Tools You Need” →
If you think you have a really great product, the success metrics shouldn’t lie: product usage up, churn down, more happy customers, increased MRR. Sounds easy on paper (or desktop), right? If you struggle knowing how great your product is, maybe product survey questions (and this article) can help.Continue Reading “15 Proven Product Survey Questions to Get the Best Insights in 2022” →
There are two reactions to receiving customer feedback: “yippie!” or “ouch…” And while we can’t guarantee you 100% positive feedback, we do have some proven strategies and tactics to help you join that 84% of digital companies that prioritized working on customer experience and recorded an increase in revenue.
So how do you get customer feedback and accelerate growth? There are a lot of details, so let’s give you a quick outline so you can navigate as you please.Continue Reading “Your ultimate guide to customer feedback: the revenue driver for 84% of digital companies.” →
Brands are always looking for effective ways to gain a larger market share. One approach regularly discussed is the importance of crafting personalized customer experiences. One of the best ways to drive better customer experience than using sentiment analysis tools.Continue Reading “The Top 19 Sentiment Analysis Tools for Digital Products in 2022!” →
Working on new design drafts and website prototypes takes a lot of patience and knowledge. When you consider the feedback part of the process it takes even longer. This is why you need a website feedback tool at your side to get you across the finish line.
Email threads, Slack chats, phone calls, and meetings – that’s how the feedback is collected and managed. Well, managed? I guess managing feedback through all these channels is barely possible. But here’s the good news.
We are going to show you how to set up your design & feedback workflow for making feedback from colleagues and customers actionable and manageable again.