We at Usersnap teamed up with Assembla to survey nearly 1.000 agencies, development & design companies throughout the world and across industries. We uncovered how client collaboration in web development has changed over the years, and how it needs to change.
The State of Client Collaboration in Development & Design Survey Report explores the field of client work and how collaboration is evolving.
52% of web development & design companies see client communication as the main challenge they are currently facing.
And yet 41% of those companies still choose email as their main method of client communication.
Well, I guess it’s time to address these challenges and to look for an alternative, more productive way of communication.
Download full survey
You can download the full survey as a PDF here. We decided not to ask for your email address in exchange. So download the full survey results 100% worry-free.
If you don’t have time to download the full survey, make sure to check out our summary of the survey results.
In total 931 people participated in this survey on the state of client collaboration in development & design. Those participants are mainly working in web app development (62%), website design & development (54%).
Web Development is a global operation
In the recent years, development and design trends have been changing radically. With new tools available, teams are no longer limited by geography.
Instead, web design & development companies can hire people, regardless of where they are located. The web development industry has become a global village.
And for clients, this means that you can partner with design & development companies based on criteria which are more important than location.
The Era of Agile & Scrum
We asked a lot of questions on how web development companies work and which workflows, tools and methodologies they follow.
With agile and scrum being the leading methodologies, the traditional Waterfall only ranked 4th on the list. There is a clear trend towards lean approaches.
An alternative to email is needed
To put it simple: Email is still the number 1 tool when it comes to the preferred method of communicating with clients.
While tools like Slack aim to become the killer for internal email, it seems that email will remain the main tool for client communication. However, there’s a clear sign that tools like Skype, Google Doc and other project management tools become more and more important.
It’s time to address the challenges of scope creep and client communication
We’ve all been there. And now we know that we’re not alone.
Scope creep (56,6%) and unclear client communication (52,3%) causes the biggest frustration among developers and designers.
Download full survey report
There are a lot more super-interesting findings on how designers and developers collaborate with external clients.
You can download the full survey as a PDF here.
If you don’t have time to download the full survey, make sure to check out our summary of survey results.
11 best web development blogs you should be reading right now
This article is brought to you by Usersnap – a visual feedback & bug tracking tool, used by software companies like Facebook, Google, and Microsoft. Creating software isn’t that easy. There a ton of things to consider. The more you actually create, the more you’ll learn. And since there are many developers out there who share their…
14 extremely useful Chrome extensions for developers
A couple of months ago, we reviewed the new Firefox browser designed for developers. Since then most of our developers kept Google Chrome as their primary browser. Working with Chrome offers access to an immense repository of Chrome extensions and tools which make our daily tasks less of a chore. With the built-in developer tools,…
A glimpse into the world of Usersnap’s desktop screens
Most of us work all day in front of a computer. Some rely on desktop computers, others use portable laptops. In any case, we’re sitting in front of our devices all day (and sometimes night) long. I thought it would be fun to give you some insights into how the Desktop home screens of our…
Developing a SaaS product for a global audience #InsideSaaS
More and more SaaS companies are taking off the ground. Building and selling a product to a global audience has never been easier. With great tools and infrastructure around, even small teams can build a global product. Today’s blog post covers the challenges of developing a global SaaS product and summarizes our lessons learned from…
Containerize your web development: How Docker is solving real world problems for web developers!
Working in web development? Well, then you’ve probably heard about Docker and its recent developments before. Many people call it hotter than hot. Docker containers can be a true productivity booster for your next web apps. As a web developer, it’s not that easy to understand the essence of it. This is why I’d like…
Don’t listen to your users. Let them show you.
Today I stumbled upon something quite shocking. I got hooked while re-reading a couple of our blog posts on the topic of customer support and how you should engage with your customers and users. In this blog post I’d like to show you what we got wrong and why you should not listen to your…
Get experts insights & cutting edge ideas for digital product development.
We have asked six experts to bring you lessons learned about user testing and product development.