Tag: customer feedback

Customer Feedback Guide: Top Collection & Growth Strategies

There are two reactions to receiving customer feedback: “yippie!” or “ouch…” And while we can’t guarantee you 100% positive feedback, we do have some proven strategies and tactics to help you join that 84% of digital companies that prioritized working on customer experience and recorded an increase in revenue.

So how do you get customer feedback and accelerate growth? There are a lot of details, so let’s give you a quick outline so you can navigate as you please.

Continue Reading “Customer Feedback Guide: Top Collection & Growth Strategies” →

31 Best Website Feedback Tools in 2024

Working on new design drafts and website prototypes takes a lot of patience and knowledge. When you consider the feedback part of the process, it takes even longer. This is why you need a website feedback tool at your side to get you across the finish line.

Email threads, Slack chats, phone calls, and meetings – that’s how the feedback is collected and managed.

Well, managed? Managing feedback through all these channels is barely possible. But here’s the good news.

We will help you to choose a website feedback tool and set up your design & feedback workflow to make feedback from colleagues and customers actionable and manageable again.

Continue Reading “31 Best Website Feedback Tools in 2024” →

Closed-Ended Questions: Types and Examples

Learning about better understanding your customers’ needs is sometimes like being a 1-person paddle boat upstream.

Particularly when you need the right tools or questions, it’s a lot of effort to understand them, much less to execute what you can learn.

When you need to get a large amount of data quickly and easily, one of the best approaches to gathering customer feedback data is using closed-ended questions.

Continue Reading “Closed-Ended Questions: Types and Examples” →

What is Customer Effort Score (CES)? How to Use It & 12 Questions

Customers want good products and services, of course, but do you know what else they want?

They want effortless interactions with companies. How about a website that is simple to navigate, and a seamless checkout process? Bingo!

They also want it to be quick and painless to resolve any issues they may have with your company. Recognizing and improving upon this customer feedback is where a CES survey comes in hand!

Research shows that when your company makes things easier on your customers and delivers on the promises, it drives more customer loyalty than the companies that focus more on improving the overall experience. It has become pretty common to have a good overall experience, so it’s those companies that truly make dealing with them easy and painless that enjoy more loyal customers.

Continue Reading “What is Customer Effort Score (CES)? How to Use It & 12 Questions” →

Mastering & Understanding the ROI of Customer Feedback & CX

Let’s start with a quick equation:

🤑 Customer Feedback ROI = 100 x (Benefits – Investments) / Investments

In a recent study (which matches our experience), many CX leaders find it hard to quantify the impact 💥, or the ROI of customer feedback and customer experience (CX) on business outcomes and metrics.

But in a successful business, the benefits of initiatives must be defined not only qualitatively but also quantitatively, measurable.

Try Usersnap for Managing Customer Feedback

Try Usersnap Now

And that’s exactly why you should calculate the ROI of customer feedback & CX. It’ll give you the ability to guide your investments to produce the greatest revenue return and ensure the sustainability of your business.

Continue Reading “Mastering & Understanding the ROI of Customer Feedback & CX” →

Customer Support Tools Breakdown in 2024: Which One Fits Your SaaS Tool Stack?

When you’re searching for customer support tools, you want to make sure that it ticks all the boxes your team requires. After all, customer support interactions can be some of the most memorable opportunities to impress a user in need of assistance. So, congratulations! You’re off to a good start by researching the available options.

Customers often hope to interact with a company on multiple levels – email, phone, chat, and social media. Each method requires different tools to achieve the desired outcome. To be successful, you need to equip your support staff with the right customer support tools to deliver superior customer service. 

Continue Reading “Customer Support Tools Breakdown in 2024: Which One Fits Your SaaS Tool Stack?” →