Category: Usersnap Updates

Usersnap just got even better! Learn how the new features can help you improve your website feedbck process. We also share case studies on our Beta users.

A new experience on Usersnap: adding more context and improving efficiency for user feedback workflows

“Phew” is what your users say when they realize it’s that easy to take a screenshot of a bug. But can you win customers’ hearts with “phew”? Or do you need a “wow”?

The new Usersnap widget and project templates are here to boost your “wow” levels by making user feedback more versatile and adding research value to help you make wiser product decisions. 

Let’s enter the new era of feedback-driven software development 💪

Continue Reading “A new experience on Usersnap: adding more context and improving efficiency for user feedback workflows” →

[Webinar] Breaking department silos to build great Customer Experience

Are your CX efforts not showing impact? Is your team working on customer journeys alone? Oh-uh.

Great customer experience can not be built by single departments, teams need to learn how to collaborate on CX initiatives together. We brought on 3 department leaders from 3 highly customer-centric organizations to talk in this panel.

Continue Reading “[Webinar] Breaking department silos to build great Customer Experience” →

Track feature requests & read customer feedback on Slack: what we do at Usersnap

Tracking feature requests from customers is a blessing, and also a nightmare for Product Managers. You want to know the needs and new ideas from your customers. So you love hopping onto different pages to hunt them down, hitting F5 to refresh the list every hour. I’m only kidding.

We at Usersnap believe the voice of customers should be the driver of product development. And our Slack integration 2.0 allows you to track customer requests timely in a streamlined fashion. 

Continue Reading “Track feature requests & read customer feedback on Slack: what we do at Usersnap” →

Here’s what you missed at Usersnap’s Customer-Centric Growth Virtual Summit 2020

Usersnap’s 1st virtual summit, The Journey To Customer-Centric Growth, set sail on May 20th 2020. In case you’ve missed it, replays of all 49 talks are still available for the following month. We’re also here to do a recap for the hottest topics that came up and the most upvoted talks by attendees.  

Continue Reading “Here’s what you missed at Usersnap’s Customer-Centric Growth Virtual Summit 2020” →

A PM’s dream-come-true: Triaging issues and feedback from Usersnap to Jira

Ready to level up your product management game?

Imagine crafting the perfect product—it’s like piecing together a puzzle where every element fits seamlessly. Jira isn’t just for tech teams; it’s your secret weapon for managing the entire product lifecycle. With Jira, you get a customizable dashboard that aligns big-picture goals with daily tasks.

Think of it as your Lego set: build, customize, and prioritize to match your unique workflow. Stay agile, responsive, and ahead of the curve with Jira. And with Usersnap’s Jira integration, triaging feedback and bugs is a breeze—making your sprint prep smoother than ever.

Let’s turn feedback into innovation together!

Continue Reading “A PM’s dream-come-true: Triaging issues and feedback from Usersnap to Jira” →

A good feature request collection tool helps product managers to do their jobs better

Traditionally, feature request collection is a tedious, disorganized process with varied results. Companies send cold emails to their customers, hope they respond, and if they’re lucky, store their response in a spreadsheet that has little to no structure.

Continue Reading “A good feature request collection tool helps product managers to do their jobs better” →

How to Use Micro-Interactions to Improve Website Experience

According to ThinkJar’s customer strategy research, 86% of consumers are willing to pay more for an upgraded experience.

As product owners, UI/UX designers, or marketers, we are all working to optimize the website experience and attract more customers.

But what defines a good experience? What should you improve? How can you measure the quality of user experiences?

If you have any of these questions floating in your mind, you are on the right track. In this article, you will get answers and learn about the best practices in creating, measuring, and evaluating digital experiences from leading companies.

Continue Reading “How to Use Micro-Interactions to Improve Website Experience” →

What it’s like to work at Usersnap

Usersnap has been called a “European startup to watch out for” by Forbes Magazine and have recently won the CESAward and the Born Global Champions Award. We are an international company with operations in Linz, Vienna, and San Francisco. But what is it like to work at Usersnap? We decided to do a virtual tour through our office to give you a glimpse what it’s like to work with us.

Continue Reading “What it’s like to work at Usersnap” →

Power up your customer support with Freshdesk & Usersnap!

Freshdesk is a simple and easy-to-use customer support software used by some well-known companies such as Sony, Cisco and many others. More and more customers are approaching us on how to get more out Usersnap by integrating it with Freshdesk.

So, I’d like to show you how to boost your customer support by integrating Freshdesk with Usersnap.

Continue Reading “Power up your customer support with Freshdesk & Usersnap!” →