Top 10 SaaS Monitoring Tools for DevOps

As a SaaS business, we’re regularly trying new products and tools to help us with DevOps. We recently started to evaluate a lot of different SaaS monitoring tools and wanted to share some of our findings. You’ll find some thoughts about the following tools in this post.

What gets captured the moment a user hits the problem

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Getting things done with Asana and Usersnap

Asana is a shared task list for your team, keeping everyone on the same page. Asana’s mission is to empower humanity to do great things. Dustin Moskovitz and Justin Rosenstein, both Facebook alumni, created the project management tool to help take that step; to improve the productivity of individuals and groups. Implementing it at Facebook, the results were promising: fewer meetings, the volume of emails went down and the teams got more done with less effort.

Now we are all-in for less emails, especially the ones that come with a subject along the lines of “It does not work, FIX IT“. To help your visitors, customers, and team members describe what they (don’t) see on a page you need a visual feedback tool. Working with Asana already? That’s great, then we only have to connect your Usersnap account to your Asana dashboard!

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activeCollab: A Collaboration Hub for Your Team

Collaboration of the kind where everyone is involved, and able to discuss projects and tasks while you as a manager still having full control over what they can see and do, can be tricky. ActiveCollab is a project collaboration hub for teams that solves that problem. And with Usersnap hooked up to activeCollab, you can easily gather feedback during your development process. Having all project data in one, centralized place is extremely valuable as everyone knows where to get the most up to date information and collaboration and notification tools are built right into the workflow.

What gets captured the moment a user hits the problem

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People, Roles and Permissions

With activeCollab, there’s no limit to the number of users that you can invite.

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Basecamp as a project management tool for web projects

Launched in 2004, Basecamp is one of the oldest web-based project management and collaboration tools on the web.  With 150,000 companies using Basecamp, it’s definitely one of the most successful PM tools out there. 37signals, the company behind Basecamp relaunched Basecamp as “New Basecamp” back in March this year. The “old” Basecamp Classic is still available and it is still possible to sign up for a Basecamp Classic account. Since the classic version is not actively promoted any longer, this blog post refers only to the “New Basecamp“.

What gets captured the moment a user hits the problem

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Instead of reviewing all features of Basecamp and comparing them to other tools, let’s focus on five real life requirements for a project management tool which is used for managing web development projects. These requirements are experiences we gathered in the last couple of years.

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