Robert is a full-stack developer here at Usersnap. He’s part of the Usersnap team since 2011. Even before Usersnap became a real company, Robert already worked on what is now known as Usersnap.

We had the chance to sit down with Robert to discuss his daily life at Usersnap and how he became a firefighter.

Communication itself is a challenging topic within organizations.

In the context of change, companies should pay particular attention to who delivers what messages when. By having a clearly planned communication strategy, change leaders are able to facilitate organizational transformation. The entire process happens in a context where everyone understands why change is necessary and what role they play in it.

It’s often very difficult to please everyone with the chosen style and channels. As change cannot happen without communication, it’s even more important to control who delivers what messages when.

Coming up with a communication plan to support change is a lengthy, sustained effort. At the end of it, all departments affected by the change will have access to the information they need. With that data at hand, they can then be a knowledgeable part of the transformation.

If you’re looking to develop a new application or a website, you may not have given much thought to making it look and feel trustworthy to your potential users.

But trust me (pun intended) it’s important.

A well-trusted, well-reviewed website or app will draw new, repeat users and boost your online presence, business, and reputation.

So how can developers and designers create and design trust?

This article focuses on elements and techniques which will enable you and your website or app to gain the trust of your users.

Teaming up with customers to accelerate R&D has become a common practice in many industries. An additional effect is that by consulting consumers in the product development phase, companies are able to meet their expectations. By doing so, companies save the time and resources that would otherwise be spent on developing rarely or never used features.

Such mutually beneficial partnerships can help companies stay competitive in a global market that’s more challenging with each passing day.

More than 3,5 years ago Usersnap started out as a simple feedback widget which can be embedded on any website or application. Over the time we’ve added our beloved project dashboard, browser extensions, and other benefits which are now used and loved by our community.

Today, I’d like to show you features which are particularly beneficial for large corporations.

Agile, both as a methodology and a mindset, can accelerate growth by increasing quality and speed to market. In addition, it can dramatically improve workflows. But what about innovation? Can agile methods foster innovation as well?

Company-wide adoption is recommended for taking full advantage of this way of building digital products. Basically, everyone from developers to the C-suite should rely on agile techniques in all of their endeavours.

More and more SaaS businesses are taking off the ground today. And it’s great.

The SaaS business is a super-fast growing industry attracting more and more people and companies. These organizations are more and more floating applications in the cloud. Scaling in the cloud has some essential benefits and risks as well.

In this article we are going to show you how to start building a cloud-based SaaS architecture, dealing with issues of scalability and what this means for your SaaS application.

‘Errors’ happen. They happen in our apps and they happen in our life. Sometimes they happen because we made mistakes. Sometimes because a system failed. Whatever the cause, these errors — and how they are handled — can have a huge impact on the way a user experiences your app. Often overlooked, a lazy error handling and ill-constructed error messages can fill users with frustration, and make them stop using your app. A well-crafted error handling, on the other hand, can turn a moment of failure into a moment of delight.

In this article, we’ll examine how the design of apps can be optimized to prevent excessive user errors and how to create good error messages.

In a recent Offscreen magazine issue, Eric Meyer, a famous consultant, author, and web designer explains why he stopped calling himself a “web designer” and prefers the title “experience designer” instead.

In the realm of the design world today, the term “web design” has become something of an understatement, especially when we look at where web design has come from compared to 20 years ago.

The traditional idea of web design has evolved tremendously, especially in the last couple of years. The web is all around us, no matter if we think about smart bubbles, glasses, or other IoT devices. I guess the pioneers of the web, would be surprised in which devices web design can be found nowadays.