The floating action button: the best SaaS guide to date 🎉

Work smarter, not harder. Everyone has heard that saying at least once in their life. And that’s what the floating action button aim to do. Also known as feedback menus at Usersnap, floating action buttons make a website more user-friendly; many companies find them necessary when collecting customer feedback, and making product or website improvements.

Continue Reading “The floating action button: the best SaaS guide to date 🎉”

How To Capture Video From Websites And Leverage It For Your SaaS Business

If you’re searching for a tool to capture video from website to improve your support process, then most likely this is how your users typically sends a question/compliant:

They find your “support@email” and write something vague, like: “My page loads funny and slow.”

You ask for more details; they reply back a few days. After 3 or 4 back-and-forths, the culprit turns out to be nothing more than the customer’s buggy add-on.

Next you create an issue on Jira for a developer. And finally you record a Loom video to demonstrate the solution for the customer.

Gosh, there’s got to be a better way to simplify customer feedback and support … and there is! Usersnap allows your customers to capture videos as bug reports or feedback directly on your website or web application. Show tech issues by screen recording and voice feedback, instead of writing inaccurate explainations.

Continue Reading “How To Capture Video From Websites And Leverage It For Your SaaS Business”

25 Tools for Website, Mobile, and In-Product Feedback Widgets

Getting user feedback is key to SaaS product growth (or any company’s growth, for that matter). And a seemingly small thing like placing feedback widget on your website, in your mobile app, or in your digital product can go a long way.

Placed strategically, easy to spot, and asking the right question, it can help you improve your customer experience and ultimately your product roadmap.

Let’s look at some of the tools you can use to create the best feedback button for your website and application.

Continue Reading “25 Tools for Website, Mobile, and In-Product Feedback Widgets”