Work smarter, not harder. Everyone has heard that saying at least once in their life. And that’s what the floating action button aim to do. Also known as feedback menus at Usersnap, floating action buttons make a website more user-friendly; many companies find them necessary when collecting customer feedback, and making product or website improvements.Continue Reading “The floating action button: the best SaaS guide to date 🎉” →
If you’re searching for a tool to capture video from website to improve your support process, then most likely this is how your users typically sends a question/compliant:
They find your “support@email” and write something vague, like: “My page loads funny and slow.”
You ask for more details; they reply back a few days. After 3 or 4 back-and-forths, the culprit turns out to be nothing more than the customer’s buggy add-on.
Next you create an issue on Jira for a developer. And finally you record a Loom video to demonstrate the solution for the customer.
Gosh, there’s got to be a better way to simplify customer feedback and support … and there is! Usersnap allows your customers to capture videos as bug reports or feedback directly on your website or web application. Show tech issues by screen recording and voice feedback, instead of writing inaccurate explainations.Continue Reading “How To Capture Video From Websites And Leverage It For Your SaaS Business” →
Getting user feedback is key to SaaS product growth (or any company’s growth, for that matter). And a seemingly small thing like placing feedback widget on your website, in your mobile app, or in your digital product can go a long way.
Let’s look at some of the tools you can use to create the best feedback button for your website and application.
Are you wondering whether or not you need a product feedback software to help you listen to your users, try answering this question: Can you recall three pieces of product feedback that helped you build a better solution?
If you can, great memory. OR… may it be that you don’t receive enough feedback, and you don’t have customer evidence for every new solution on your roadmap? So, you can still clearly count the instances when you do have feedback to back up your decision.
Relax, we’re not here to judge, in fact, we’ve been there! Collecting customer feedback is time-consuming, and being a product-led growth company takes time. Especially if what users say contradicts your hypothesis and vision. (Oh boy, yes, these things happen…) Which is the reason why we wanted to write this article. 😉 We want to share our journey from spending weeks collecting a mere couple of user feedback to scaling up feedback touchpoints and eventually realizing our own software is an outstanding Product Feedback Software!Continue Reading “How we built a product feedback software tailored for product managers” →
Check out these engaging pop-up examples to help you reach more of your users.
A good SaaS team knows that every design choice stems from one place — user feedback.
And what’s worse than bad feedback? No feedback at all.Continue Reading “Best Pop-Up Examples to Target Silent Users: See How We Got 240% More Feedback From Them” →