Quality assurance should be a happy step in web projects, but often poor QA efficiency makes the team and clients feel unease.
Usersnap provided a streamlined solution that works perfectly for DIG to collect web feedback and bug reports in their application.
➡️ See how the DIG team saved money and time and improved productivity, with these visual communication tools. ⬅️
Meet the team
DIG is the leading professional and reliable provider of electronics solutions for optimizing businesses’ acquisitions, buying/procuring, logistics and billing processes throughout Austria.
The e-procurement Consulting Agency focuses on creating and hosting software to efficiently implement purchase and payment processes in medium to large enterprises. DIG prides itself on being the ultimate acquisitions solutions provider in the IT and business consulting realms.
Working in a small and agile team allows for hands-on customer service for their suite of products that include: DIG.procure, DIG.edi, DIG.billing and DIG.services. Their clients benefit from long-standing experience, a team of experts and a network of more than 100,000 connected users, over 1,500 connected companies and 800 connected suppliers.
The main challenges for DIG in helping their clients build e-procurement platforms are:
- The QA and bugs reporting processes lack automation
- Inaccuracies and quality depletion of bug reports
- Clients and team unable to utilize additional external tools
Usersnap improves QA efficiency to another level
DIG found several answers by using Usersnap. Fist and foremost, they now get real-time screenshots right out of the user’s browser with specific context of the logged in user, the selected sub-menu and the Document Object Model (DOM) and Javascript information.
The quality of the reported issues improved significantly. We can get instant feedback, with meta data and context of the logged in user, the DOM and JS information.
Dieter Dobersberger, CTO at DIG
Secondly, they seamlessly integrated Usersnap with Jira, meaning the screenshot bug reports are automatically converted to Jira issues. The QA and support teams can confirm and work on each ticket and involve the DevOps team when required smoothly.
DIG now has a perfect solution to maintain an efficient and streamlined process for bug reporting and feature upgrade process that involves their synergistic in-house teams as well as clients themselves. They have been able to automate much of these processes. This allows DIG to remain at the forefront of technology within offering electronic business process solutions for some of Austria’s leading enterprises.
Instead of manually creating screenshots, tickets and bug reports, often based on incorrect meta and browser information from clients, they can now instantly capture the specifications and solve any bugs that may come up and integrate features that continue to wow clients.
Tons of hours saved, hundreds of client’s enterprises helped, an industry leading software and a very productive team of employees.
Connecting businesses more efficiently with Usersnap
DIG’s team and clients now enjoy a quick and accurate QA feedback process for all their projects with just one tool – Usersnap. The reduction of time spent on QA efficiency meant they can focus their efforts on providing high quality services.
Empower your team and clients to share feedback the easy and visualized way with Usersnap. The screen recording or screenshots with annotations makes bug reporting and communication a lot more efficient. Try it out for free yourself.
Resolve issues faster with visual bug reporting.
Simplify and reduce issue & bug reporting efforts with screen recordings, screenshots, and annotations.
And if you’re ready to try out a visual bug tracking and feedback solution, Usersnap offers a free trial. Sign up today or book a demo with our feedback specialists.
