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Tag: mobile in-app feedback

How we built a product feedback software tailored for product managers

How we built a product feedback software tailored for product managers
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Are you wondering whether or not you need a product feedback software to help you listen to your users, try answering this question: Can you recall three pieces of product feedback that helped you build a better solution?

If you can, great memory. OR… may it be that you don’t receive enough feedback, and you don’t have customer evidence for every new solution on your roadmap? So, you can still clearly count the instances when you do have feedback to back up your decision. 

Relax, we’re not here to judge, in fact, we’ve been there! Collecting customer feedback is time-consuming, and being a product-led growth company takes time. Especially if what users say contradicts your hypothesis and vision. (Oh boy, yes, these things happen…) Which is the reason why we wanted to write this article. 😉 We want to share our journey from spending weeks collecting a mere couple of user feedback to scaling up feedback touchpoints and eventually realizing our own software is an outstanding Product Feedback Software!

Continue Reading “How we built a product feedback software tailored for product managers” →

In-App Feedback: Top 5 Ways in 2022 To Engage Mobile Customers For SaaS Business Success

In-App Feedback: Top 5 Ways  in 2022 To Engage Mobile Customers For SaaS Business Success
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Building, designing, and improving a SaaS product is a beautiful, never-ending journey. Don’t you agree? What we’ve witnessed among our customer base is this: companies that continue to optimize their SaaS product tend to grow faster, and sustain their customer base long-term. Sounds sweet, right? Well, collecting in-app feedback, whether mobile or web, is key to knowing what to build, design and improve upon. 

At times, some of this may sound daunting, but do you know the silver lining? You’ve got a wide array of tactics out there to help you! In this article, we walk you through the ultimate in-app feedback strategy, including the 5 best ways to engage with mobile customers and collect it (if you’re lost in the haze).

Continue Reading “In-App Feedback: Top 5 Ways in 2022 To Engage Mobile Customers For SaaS Business Success” →

Best Pop-Up Examples to Target Silent Users: See How We Got 240% More Feedback From Them

Best Pop-Up Examples to Target Silent Users: See How We Got 240% More Feedback From Them
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Check out these engaging pop-up examples to help you reach more of your users.

A good SaaS team knows that every design choice stems from one place — user feedback.

And what’s worse than bad feedback? No feedback at all. 

Continue Reading “Best Pop-Up Examples to Target Silent Users: See How We Got 240% More Feedback From Them” →
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Join 47,606 of our newsletter subscribers about how to build more successful products with the power of feedback.

Navigate product decisions with customer feedback

Customer feedback solution for SaaS

Usersnap helps you collect more product insights with in-app screen captures, micro surveys, and feature request boards.

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Table of Contents

  • What is Passive vs Active Feedback?
    • Passive feedback is initiated by the customer
    • Active feedback is prompted by the company
  • 4 pop-up examples and why they work
    • 1. Reducing bounce rate pop-up examples
    • 2. Collecting NPS and CSAT pop-up examples
    • 3. Preventing churn pop-up examples
    • 4. Validating features example
  • Tips for great designs (with more pop-up examples):
    • 1. Focus on the context
    • 2. Use a strong call to action
    • 3. Ask shorter questions
    • 4. Get the timing right 
    • 5. Bring value, value, value!
    • 6. Add an emotional touch
  • Wrapping Up
  • FAQs about Pop-Up Examples
    • 1. Is it better to use entry or exit intent pop-ups?
    • 2. How can pop-ups reduce churn rate?
    • 3. How do you write a pop-up?
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