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Is Email the best customer support channel?

A lot has been written on how companies can grow their business through customer success. The terms “customer success” or “customer experience” seem to be the new buzzwords in the growth-driven tech world.

These discussions are great, and we at Usersnap believe that customer support and customer success are important factors when it comes to business success.

However, I do believe that some basic and core questions remain unanswered. And one of these questions is this:

Is email still the best customer support channel?
Continue Reading “Is Email the best customer support channel?”

Don’t listen to your users. Let them show you.

Today I stumbled upon something quite shocking. I got hooked while re-reading a couple of our blog posts on the topic of customer support and how you should engage with your customers and users.

In this blog post I’d like to show you what we got wrong and why you should not listen to your users. I will also tell you what you should do instead.
Continue Reading “Don’t listen to your users. Let them show you.”

Power up your customer support with Freshdesk & Usersnap!

Freshdesk is a simple and easy-to-use customer support software used by some well-known companies such as Sony, Cisco and many others. More and more customers are approaching us on how to get more out Usersnap by integrating it with Freshdesk.

So, I’d like to show you how to boost your customer support by integrating Freshdesk with Usersnap.

Continue Reading “Power up your customer support with Freshdesk & Usersnap!”

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