TrackDuck was a solution for visual user feedback and many companies used it for a long time.
After it’s acquisition by InvisionApp, TrackDuck was no longer a strategic focus for the acquiring company.
Many customers of TrackDuck have to look for an alternative to TrackDuck. We want to offer a smooth migration for your visual feedback process.
We learned from the many TrackDuck customers that Usersnap is a great alternative.
Usersnap provides a visual user feedback solution embedded into your website or digital product. Your users can take screenshots and directly draw on them (annotations). This helps your engineers or customer service to understand your user’s, tester’s or customer’s issues.
These accurate screenshots work as a look over the shoulder of your customer. Additionally, you receive metadata like the browser version, operating system, screen size, URL, etc. to streamline any communication.
If you’re still a TrackDuck customer and you’re looking for an alternative and smooth migration, get in contact with us.
We help you invest your time in building better products and not in clarifying user feedbacks.
By the way, do you know that you can gather feedback about your customer experiences with your product and websites? Usersnap provides you different raters like smiley, stars, thumbs and NPS raters to learn about the experiences of your customers with your product.
We are happy to show you how you can benefit from Usersnap. Contact us.
Start your free 15-days Usersnap trial today.
Turn scattered customer signals into decisions you can defend
Support tickets, sales calls, in-app comments, surveys and NPS land in one shared view automatically, tagged back to the source the moment they arrive.
- See the pattern across channels, without anyone stitching tools together first.
- Start from a scored opportunity your team can act on the same day.
- Every claim traces back to a real comment, so the roadmap holds up to the follow-up question.
- One platform replaces three to five point tools, with a single data agreement and one security review.
One snippet connects Usersnap to your stack and it is live in minutes. Start free or book a demo with our team.
