Collecting user feedback for consumer app Runtastic

More than 3,000 tickets solved.
Hundreds of websites built, and 20 happy team members.

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Challenges

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No customers wanted to fill out forms
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Time wasted for customer feedback was monumental
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Improve the customer experience

“As a company with a wide range of apps & services we rely on tools like Usersnap to make our feedback workflow better.”

Franz Tretter, Runtastic
Franz Tretter, Runtastic

Results

Responsive website launched

It gives us the information we actually need for a fast QA.
Meta data added

Automatically see OS, screen size and URL
Screenshot added

The visual feedback helps to understand the user request.
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