Inside Runtastic: How to track bugs & collect feedback
We're now rolling out a new responsive website on Runtastic.com. As a company with a wide variety of apps and services, we rely on tools like Usersnap to make our feedback loop and workflow better.
On the one hand, Usersnap enables our users to easily submit feedback and, on the other hand, we gather a lot of in depth information with the Usersnap feedback widget: technical data, screen shots and device information.
The easy-to-use tools from Usersnap were the main reasons that we chose to use Usersnap in our global operating company.
Runtastic currently employs more than 160 people in 3 different offices. With employees coming from 29+ different countries, clear communication is key.
While relaunching our website, 10 to 12 people from various departments were constantly involved in bringing our new, responsive site to life. The involved departments were product management, web frontend (css, js, and html experts), backend and communications.
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