Collecting user feedback for Runtastic

More than 3,000 tickets solved.
Hundreds of websites built, and 20 happy team members.

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Challenges

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No customers wanted to fill out forms
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Time wasted for customer feedback was monumental
Improve the customer experience

“As a company with a wide range of apps & services we rely on tools like Usersnap to make our feedback workflow better.”

Franz Tretter, Runtastic
Franz Tretter, Runtastic

Results

Responsive website launched

It gives us the information we actually need for a fast QA.
Meta data added

Automatically see OS, screen size and URL
Screenshot added

The visual feedback helps to understand the user request.

About Runtastic

With over 160 million downloads and 80+ million registered users, Runtastic is a leader in the digital health and fitness space and provides a comprehensive ecosystem for tracking and managing health and fitness data. The successful company based in Linz, Austria, is best known for its flagship running & fitness app but it also offers a wide array of apps, hardware and services within the Runtastic ecosystem.

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