What is a customer feedback platform? Customer feedback platforms, such as Usersnap, help you gather, analyze, and act on customer feedback. They are critical in improving your customer experience. Some platforms have features that let you start conversations with your customers through any channel and transform feedback into insights that help drive customer spending and loyalty.
What is a customer feedback tool? Customer feedback software helps you create and distribute customer surveys and obtain customer feedback. The tools help you gain insight from customers on how you should improve your product, service, or customer service delivery. They also help you identify customer pain points, drive engagement, and reduce turnover.
It allows you to engage with your customers directly and gives you a way of quantifying customer feedback and satisfaction. Additionally, it enables you to find out what your customers really think about your product or service.
What are the key customer feedback collection tools? Well, to start with, customer feedback has the potential to transform your business’ every aspect for the better. First, start with simple methods of collecting feedback; from there, expand to more complex techniques such as usability testing and analytics.
Common customer feedback collection tools include:
How do you record feedback from customers? To start with, customer feedback software such as Usersnap makes it easy to record feedback from customers in several ways. Some examples:
- Screen recording
- Feedback with screenshots
- Console error log recording
- Recording relevant metadata while submitting feedback